The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness

Hong Quan Nguyen, Quynh Huong Nguyen, Phuong Thao Tran, Ngoc Linh Trinh and Quynh Trang Nguyen

Year of publication:	2023
Authors:	Nguyen Hong Quan ; Quynh Huong Nguyen ; Phuong Thao Tran ; Ngoc Linh Trinh ; Quynh Trang Nguyen
Subject:	Banking kiosks \| Customer satisfaction \| Customer perceived value \| Service quality \| Self-service technology \| Technology readiness \| Kundenzufriedenheit \| Dienstleistungsqualität \| Selbstbedienung \| Self-service \| Bank \| Konsumentenverhalten \| Consumer behaviour \| Electronic Banking \| Electronic banking

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