Understanding local consumers' reactions to perceived unfair product recalls of foreign brands : a relative deprivation perspective
Junyun Liao and Siying He, Yanghong Hu, Jiawen Chen and Xuebing Dong
Year of publication: |
2023
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Authors: | Liao, Junyun ; He, Siying ; Hu, Yanghong ; Chen, Jiawen ; Dong, Xuebing |
Subject: | Anger | Foreign brands | Netnography | Product recalls | Product-harm crisis | Relationship quality | Unfairness | Produkthaftung | Product liability | Konsumentenverhalten | Consumer behaviour | Markenimage | Brand image | Produktsicherheit | Product safety | Produktqualität | Product quality | Markenartikel | Brand | Markenführung | Brand management |
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