Values-based service for sustainable business : lessons from IKEA
Bo Edvardsson and Bo Enquist
| Year of publication: |
c 2009 ; 1. publ.
|
|---|---|
| Authors: | Edvardsson, Bo ; Enquist, Bo |
| Publisher: |
London [u.a.] : Routledge |
| Subject: | IKEA of Sweden <Älmhult> | Corporate Social Responsibility | Corporate social responsibility | Unternehmensethik | Business ethics | Nachhaltige Entwicklung | Sustainable development | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Möbelhandel | Furniture retailing | Schweden | Sweden | IKEA | Kundenorientierung | Wertorientiertes Management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | X, 131 S. graph. Darst. |
|---|---|
| Series: | Routledge series in management, organization and society. - London [u.a.] : Routledge, ZDB-ID 2454529-6. - Vol. 5 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Firmeninformation ; Company information |
| Language: | English |
| Notes: | Includes bibliographical references and index Introduction -- Sustainable business embedded in history and heritage -- Values based service -- Values-based service experience -- Values-based service brands and marketing communication -- Values-based service leadership -- Values-based sustainable service business. 0901 |
| ISBN: | 0-415-45853-6 ; 0-203-88770-0 ; 978-0-415-45853-5 ; 978-0-203-88770-7 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003711579