When more is less : field evidence on unintended consequences of multitasking
Paulo B. Goes, Noyan Ilk, Mingfeng Lin, J. Leon Zhao
| Year of publication: |
July 2018
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| Authors: | Goes, Paulo B. ; Ilk, Noyan ; Lin, Mingfeng ; Zhao, J. Leon |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 64.2018, 7, p. 3033-3054
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| Subject: | multitasking | customer satisfaction | service operations | information systems | IT policy and management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2017.2763 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011899706