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~subject:"Arbeitsverhalten"
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Arbeitsverhalten
Customer service
898
Kundenservice
875
Service quality
566
Dienstleistungsqualität
565
Customer satisfaction
467
Kundenzufriedenheit
466
Beziehungsmarketing
449
Relationship marketing
449
Consumer behaviour
377
Konsumentenverhalten
377
Beschwerdemanagement
175
Complaint management
174
Dienstleistungssektor
126
Service industry
126
Emotion
117
Work behaviour
82
customer service
67
Einzelhandel
65
Retail trade
64
Dienstleistung
63
Online retailing
62
Online-Handel
62
Services
61
Salespeople
55
Service recovery
55
Verkaufspersonal
55
Arbeitszufriedenheit
48
Job satisfaction
48
Electronic Commerce
47
Robot
47
Roboter
47
Service failure
46
Service encounter
44
Customer integration
43
Kundenintegration
43
E-commerce
41
Artificial intelligence
36
Künstliche Intelligenz
36
Social Web
35
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English
82
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Medler-Liraz, Hana
3
Arnold, Todd J.
2
Bani-Melhem, Shaker
2
Chaker, Nawar N.
2
Cheng, Bao
2
Delcourt, Cécile
2
Dong, Huijuan
2
Dong, Yanan
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Groth, Markus
2
Hall, Kristina K. Lindsey
2
Jiang, Jing
2
Kim, Peter Beomcheol
2
Lin, Meizhen
2
Ling, Qian
2
Qu, Hailin
2
Riel, Allard C. R. van
2
Seger-Guttmann, Tali
2
Wang, Sijun
2
Yoo, Jaewon
2
Yuan, Yuan
2
Zhou, Xing
2
Abu Khait, Rawan
1
Ahmed Hassaan Mohammed Ali
1
Al-Hawari, Mohd Ahmad
1
Allen, Alexis M.
1
Amarnani, Rajiv K.
1
Andzulis, James
1
Asante, Daniel
1
Asante, Eric Adom
1
Ashforth, Blake E.
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Auh, Seigyoung
1
Avery, Derek R.
1
Babalola, Mayowa
1
Bacile, Todd J.
1
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1
Barbieri, Carla
1
Barnett, Willy
1
Beatty, Sharon E.
1
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International journal of hospitality management
15
Journal of retailing and consumer services
6
Journal of business research : JBR
5
Journal of service research : JSR
5
The journal of services marketing
5
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of service research
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The Cornell hospitality quarterly
2
Tourism management : research, policies, practice
2
Baltic journal of management : BJM
1
Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
Journal of Asia Pacific business
1
Journal of business and psychology
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management
1
Journal of marketing
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational change management
1
Journal of retailing
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Leadership & organization development journal
1
Nankai business review international
1
Personnel psychology : a journal of applied research
1
Personnel review
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
Review of marketing science
1
Service business
1
Total quality management & business excellence
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism review
1
Vision : the journal of business perspective
1
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ECONIS (ZBW)
82
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1
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
2
Going beyond the role : how employees' perception of corporate social responsibility fuels proactive customer service performance
Huang, Miaojia
;
Geng, Shuang
;
Yang, Wen
;
Law, Kris M.Y
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460803
Saved in:
3
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
4
Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
7
Employees' proactive customer service performance in hospitality : impacts of customer mistreatment and team performance pressure
Jiang, Jing
;
Yuan, Yuan
;
Dong, Yanan
;
Dong, Huijuan
- In:
Tourism review
78
(
2023
)
6
,
pp. 1414-1432
Persistent link: https://www.econbiz.de/10014511717
Saved in:
8
The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali
;
Song, Jing
- In:
Review of marketing science
21
(
2023
)
1
,
pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
Saved in:
9
What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee proactive service
Dong, Yanan
;
Zhao, Xinyuan
;
Yuan, Yuan
;
Dong, Huijuan
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
7
,
pp. 1187-1214
Persistent link: https://www.econbiz.de/10014366188
Saved in:
10
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
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