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isPartOf:"International journal of business excellence"
~isPartOf:"International journal of process management and benchmarking : IJPMB"
~subject:"Customer satisfaction"
~subject:"SME"
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Search: subject_exact:"Qualitätswirtschaft"
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Customer satisfaction
SME
Quality management
120
Qualitätsmanagement
120
India
30
Indien
30
Business process management
26
Industrie
26
Manufacturing industries
26
Prozessmanagement
26
Lean Production
23
Lean production
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Performance measurement
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Performance-Messung
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Lean Management
14
Lean management
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Six Sigma
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TQM
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total quality management
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Erfolgsfaktor
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Firm performance
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Instandhaltung
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KMU
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Maintenance policy
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Success factor
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Unternehmenserfolg
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Innovation
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Dienstleistungsqualität
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Product quality
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Produktqualität
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lean manufacturing
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Elwardi, Badr
2
En-Nhaili, Ahmed
2
Meddaoui, Anwar
2
Mouchtachi, Ahmed
2
Sodhi, Harsimran Singh
2
Ahuja, Inderpreet Singh
1
Apornak, Arash
1
Azadeh, Mohammad Ali
1
Bisen, Jayant
1
Dalu, Rajendra S.
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Damghani, Kaveh Khalili
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Das, Shantanu
1
Fahimi, Milad
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Gupta, Himanshu
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Haghighi, Sara Motevali
1
Jayadeva, C. T.
1
Keramati, Abbas
1
Kumar, Satyam
1
Lakhe, Ramesh R.
1
Lee, Tzong-ru
1
Madanat, Hilda
1
Mane, Abhijeet Mohanrao
1
Manohar, Sridhar
1
Marolla, Giuliano
1
Mysen, Tore
1
Natarajan, Vivek S.
1
Nuseir, Mohammed T.
1
Parayitam, Satyanarayana
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Petroni, Alberto
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Raissi, Sadigh
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Roopa, T. N.
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Sambhe, Rajeshkumar U.
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Sedani, Chetankumar M.
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Sepahi, Masoome
1
Sharma, Tejinder
1
Shukla, Sadhna
1
Sidhu, Simranjit Singh
1
Singh, Kanwarpreet
1
Svensson, Göran
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International journal of business excellence
International journal of process management and benchmarking : IJPMB
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
82
International journal of productivity and quality management : IJPQM
73
The TQM journal : the international review of organizational improvement
49
Total quality management & business excellence
38
International journal of quality & reliability management
37
International journal of six sigma and competitive advantage : IJSSCA
21
Quality management journal : QMJ
21
International journal of services and operations management
20
International journal of contemporary hospitality management
13
International journal of quality and service sciences
13
International journal of hospitality management
11
International journal of production economics
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Managing service quality : MSQ ; an international journal
10
The service industries journal
10
International journal of production research
9
International journal of services, economics and management
9
Benchmarking : an international journal ; BIJ
8
Business process management journal
8
Cogent business & management
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of quality and innovation
8
Benchmarking : an international journal
7
International journal of Indian culture and business management
7
International journal of business information systems : IJBIS
7
Journal of hospitality marketing & management
7
Journal of industrial engineering and management : JIEM
7
The journal of services marketing
7
Amfiteatru economic : an economic and business research periodical
6
International journal of business excellence : IJBEX
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of small business and enterprise development
6
International journal of electronic customer relationship management : IJECRM
5
International journal of management & enterprise development : IJMED
5
International journal of management practice : IJMP
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
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ECONIS (ZBW)
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1
Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit
Apornak, Arash
;
Raissi, Sadigh
;
Keramati, Abbas
; …
- In:
International journal of process management and …
13
(
2023
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014313708
Saved in:
2
A study to identifying the motivational factors for Lean Six Sigma implementation in Indian SMEs
Sodhi, Harsimran Singh
- In:
International journal of process management and …
14
(
2023
)
1
,
pp. 125-138
Persistent link: https://www.econbiz.de/10014314033
Saved in:
3
An investigation towards identifying and analysing the failure factors for the implementation of scrap reduction techniques in Indian SMEs
Sodhi, Harsimran Singh
- In:
International journal of process management and …
14
(
2023
)
2
,
pp. 139-154
Persistent link: https://www.econbiz.de/10014314035
Saved in:
4
A study on the assessment of maintenance practices on business performance in Northern Indian SMEs
Sidhu, Simranjit Singh
;
Singh, Kanwarpreet
;
Ahuja, …
- In:
International journal of process management and …
12
(
2022
)
4
,
pp. 436-470
Persistent link: https://www.econbiz.de/10013383557
Saved in:
5
Towards a LSRO model of industrial performance improvement : a case study of LSRO model implementation in an industrial SME
Elwardi, Badr
;
Meddaoui, Anwar
;
Mouchtachi, Ahmed
; …
- In:
International journal of process management and …
11
(
2021
)
4
,
pp. 584-600
Persistent link: https://www.econbiz.de/10012595933
Saved in:
6
Analysing key indicators of website service quality using Kano and DANP hybrid model
Tabaeeian, Reihaneh Alsadat
;
Fahimi, Milad
- In:
International journal of process management and …
11
(
2021
)
6
,
pp. 791-807
Persistent link: https://www.econbiz.de/10012672163
Saved in:
7
Towards a new model of industrial performance improvement for SMEs : a case study of TPM implementation in an industrial SME
Elwardi, Badr
;
Meddaoui, Anwar
;
En-Nhaili, Ahmed
; …
- In:
International journal of process management and …
9
(
2019
)
4
,
pp. 547-561
Persistent link: https://www.econbiz.de/10012160531
Saved in:
8
A study on performance of telecom service market : case of Karnataka, India
Shukla, Sadhna
;
Roopa, T. N.
- In:
International journal of business excellence
15
(
2018
)
1
,
pp. 66-94
Persistent link: https://www.econbiz.de/10011954187
Saved in:
9
Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Manohar, Sridhar
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011966946
Saved in:
10
The use of integrated management approaches and their impact on customers' satisfaction and business success
Nuseir, Mohammed T.
;
Madanat, Hilda
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 120-140
Persistent link: https://www.econbiz.de/10011710584
Saved in:
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