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isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of advertising : the review of marketing communications"
~language:"eng"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Viral marketing
73
Virales Marketing
73
Consumer behaviour
45
Konsumentenverhalten
45
Social Web
39
Social web
39
Internet marketing
38
Online-Marketing
38
Online retailing
15
Online-Handel
15
Customer satisfaction
14
Hotel industry
14
Hotellerie
14
Online reviews
12
Beziehungsmarketing
11
Relationship marketing
11
Dienstleistungsqualität
10
Gastronomie
10
Restaurant industry
10
Service quality
10
Advertising
9
Personalisierung
9
Personalization
9
Confidence
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Vertrauen
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Werbung
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eWOM
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Advertising effects
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Social media
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Werbewirkung
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Brand image
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Data Mining
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Data mining
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Emotion
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Berezina, Katerina
1
Bilgihan, Anil
1
Castillo-Manzano, José Ignacio
1
Castro Nuño, Mercedes
1
Chaulagain, Suja
1
Chin, Kwai Sang
1
Cobanoglu, Cihan
1
Dahlén, Micael
1
González-Rodríguez, M. Rosario
1
Han, Jeongsoo
1
Hanks, Lydia
1
Jai, Tun-Min Catherine
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Kandampully, Jay
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Kim, Jong Min
1
Kim, Song Ee
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Kwansa, Francis A.
1
Lange, Fredrik
1
Lee, Carmen Kar Hang
1
Lehto, Xinran Y.
1
Li, Jianwen
1
Li, Xu
1
Liu, Mengjiao
1
Liu, Qing
1
Longart, Pedro
1
Ma, Shihan
1
Martínez-Torres, Rocio
1
Miller, Brian L.
1
Nie, Ru-xin
1
Pizam, Abraham
1
Pozo-Barajas, Rafael
1
Thorbjørnsen, Helge
1
Tian, Zhang-peng
1
Toral, Sergio
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Tse, Ying Kei
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Wang, Jian-qiang
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Wang, Yichuan
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Wu, Luorong
1
Xu, Chang
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Yu, Yixiu
1
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International journal of contemporary hospitality management
International journal of advertising : the review of marketing communications
Journal of retailing and consumer services
39
International journal of hospitality management
24
Journal of business research : JBR
20
Journal of hospitality marketing & management
17
Tourism management : research, policies, practice
16
Journal of travel and tourism marketing
14
Cogent business & management
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Psychology & marketing
10
The journal of services marketing
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Asia Pacific journal of marketing and logistics
6
Journal of service management
6
Service business
6
The TQM journal : the international review of organizational improvement
6
The service industries journal
6
European journal of marketing : EJM
5
International journal of electronic marketing and retailing : IJEMR
5
Journal of strategic marketing
5
Services marketing quarterly
5
International journal of leisure and tourism marketing : IJLTM
4
International journal of retail and distribution management
4
International journal of services and operations management
4
Journal of electronic commerce research : JECR
4
Journal of global marketing
4
Journal of marketing communications
4
Journal of marketing management : MM
4
Journal of service research : JSR
4
Managing service quality : MSQ ; an international journal
4
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
3
Health marketing quarterly
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of internet marketing and advertising : IJIMA
3
International journal of technology marketing : IJTMkt
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of financial services marketing
3
Journal of financial services marketing : JFSM
3
Journal of hospitality and tourism insights
3
Journal of marketing for higher education
3
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ECONIS (ZBW)
14
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1
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
2
Examining the negative relationship between length of stay at a hotel and customer satisfaction : evidence from online customer reviews
Kim, Jong Min
;
Han, Jeongsoo
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4099-4116
Persistent link: https://www.econbiz.de/10014430082
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
Saved in:
5
What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Lee, Carmen Kar Hang
;
Tse, Ying Kei
;
Zhang, Minhao
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 765-784
Persistent link: https://www.econbiz.de/10013546079
Saved in:
6
Addicted to cruises? : key drivers of cruise ship loyalty behavior through an e-WOM approach
Castillo-Manzano, José Ignacio
;
Castro Nuño, Mercedes
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 361-381
Persistent link: https://www.econbiz.de/10012798196
Saved in:
7
What matters, and what matters most? : exploring resident satisfaction in continuing care retirement communities
Chaulagain, Suja
;
Li, Jianwen
;
Pizam, Abraham
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2472-2495
Persistent link: https://www.econbiz.de/10013412651
Saved in:
8
Tomorrow never dies : preadvertised sequels boost movie satisfaction and WOM
Thorbjørnsen, Helge
;
Dahlén, Micael
;
Lange, Fredrik
- In:
International journal of advertising : the review of …
39
(
2020
)
3
,
pp. 433-444
Persistent link: https://www.econbiz.de/10012200493
Saved in:
9
The impact of green experience on customer satisfaction : evidence from TripAdvisor
Yu, Yixiu
;
Li, Xu
;
Jai, Tun-Min Catherine
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1340-1361
Persistent link: https://www.econbiz.de/10011732096
Saved in:
10
Post-visit and pre-visit tourist destination image through eWOM sentiment analysis and perceived helpfulness
González-Rodríguez, M. Rosario
;
Martínez-Torres, Rocio
; …
- In:
International journal of contemporary hospitality management
28
(
2016
)
11
,
pp. 2609-2627
Persistent link: https://www.econbiz.de/10011641625
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