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isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Total quality management & business excellence"
~subject:"Service industry"
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Search: subject_exact:"Servicequalität"
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Service industry
Dienstleistungsqualität
653
Service quality
653
Customer satisfaction
352
Kundenzufriedenheit
352
Consumer behaviour
291
Konsumentenverhalten
291
Hotel industry
187
Hotellerie
187
Beziehungsmarketing
182
Relationship marketing
182
Gastronomie
139
Restaurant industry
139
Hospital
88
Krankenhaus
88
Customer service
78
Kundenservice
78
Emotion
75
Quality management
75
Qualitätsmanagement
75
Gastgewerbe
69
Hospitality industry
69
Beschwerdemanagement
64
Complaint management
64
Arbeitsverhalten
47
Product quality
47
Produktqualität
47
Work behaviour
47
Arbeitszufriedenheit
43
Job satisfaction
43
Satisfaction
40
Tourism employees
40
Tourismusberufe
40
Dienstleistungssektor
35
Hospitality
35
Gesundheitsversorgung
32
Health care
32
Viral marketing
32
Virales Marketing
32
USA
31
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35
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Hon, Alice H. Y.
2
Jang, Soocheong
2
Kim, Jong-hyeong
2
Wu, Luorong
2
Andajigarmaroudi, Saeed
1
Bai, Billy
1
Bilgihan, Anil
1
Bossink, Bart
1
Brint, Andrew
1
Bujisic, Milos
1
Chen, Ching-Chin
1
Chen, Li-Cheng
1
Chen, Yuanyi
1
Cheng, Jen-Son
1
Choi, Sungwoo
1
Chou, Sheng-Fang
1
Dawson, Mary
1
Dong, Yanan
1
Fan, Alei
1
Fry, John
1
Gan, Bernard
1
Gu, Huimin
1
Guchait, Priyanko
1
Gummesson, Evert
1
Harrigan, Kathryn Rudie
1
He, Zeya
1
Horng, Jeou-Shyan
1
Hu, Sai-quan
1
Huang, Emily Guohua
1
Huang, Ping-Lung
1
Huey Chern Boo
1
Hyun, Sunghyup Sean
1
Høgevold, Nils
1
Iqbal, Juman
1
Ivanov, Stanislav
1
Jeon, Myunghee Mindy
1
Jeong, Miyoung
1
Jiang, Jing
1
Joireman, Jeff
1
Kang, Fei
1
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International journal of hospitality management
International journal of contemporary hospitality management
Total quality management & business excellence
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
26
Journal of business research : JBR
25
Journal of service management
22
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
35
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1
The black sheep in hospitality organizations : how and when coworker service sabotage hinders employee service creativity
Lyu, Yijing
;
Zhu, Hong
;
Huang, Emily Guohua
;
Chen, Yuanyi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 312-328
Persistent link: https://www.econbiz.de/10014483427
Saved in:
2
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
3
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
4
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
5
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
6
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
7
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
8
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
9
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
10
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
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