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isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Services marketing quarterly"
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Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
32
Konsumentenverhalten
32
Customer satisfaction
30
Kundenzufriedenheit
30
Dienstleistungsqualität
27
Service quality
27
customer loyalty
22
Customer retention
12
Kundenbindung
12
Customer loyalty
9
Hotel industry
9
Hotellerie
9
Confidence
6
Vertrauen
6
Brand image
5
Gastronomie
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Markenimage
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Restaurant industry
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Brand management
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Markenführung
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customer satisfaction
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trust
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Beschwerdemanagement
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Complaint management
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Corporate Social Responsibility
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Corporate reputation
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Corporate social responsibility
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Customer service
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Firmenimage
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Kundenservice
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Viral marketing
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Virales Marketing
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service quality
3
Airbnb
2
Arbeitszufriedenheit
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Brand
2
Brand attachment
2
Brand loyalty
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Gamage, Thilini Chathurika
2
Lai, Ivan K. W.
2
Mostafa Rasoolimanesh, S.
2
Prentice, Catherine
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Rodríguez del Bosque, Ignacio A.
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Tajeddini, Kayhan
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International journal of hospitality management
Journal of hospitality marketing & management
Services marketing quarterly
Journal of retailing and consumer services
48
Journal of business research : JBR
27
SpringerLink / Bücher
20
The service industries journal
17
Cogent business & management
14
Springer eBook Collection
14
International journal of contemporary hospitality management
13
Research
12
Cogent Business & Management
11
Journal of the Academy of Marketing Science
11
Psychology & marketing
11
The international journal of bank marketing : IJBM
11
Journal of marketing theory and practice
10
Munich Business School - Publications
10
The TQM journal : the international review of organizational improvement
10
Asia Pacific journal of marketing and logistics
9
Munich Business School Working Paper
9
The journal of services marketing
9
Journal of strategic marketing
8
Service business
8
Australasian marketing journal
7
Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
International journal of quality & reliability management
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Marketing intelligence & planning
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of electronic customer relationship management : IJECRM
6
International journal of quality and service sciences
6
Journal of Islamic marketing
6
Journal of open innovation : technology, market, and complexity
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
38
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1
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
2
Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar
;
Pattnaik, Pinaki Nandan
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
Saved in:
3
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
;
Ul …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
Saved in:
4
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
5
Impacts of cruise industry corporate social responsibility reputation on customers' loyalty : mediating role of trust and identification
Ahn, Jiseon
;
Shamim, Amjad
;
Park, Jungkun
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012425029
Saved in:
6
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
7
Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan
;
Mostafa Rasoolimanesh, S.
;
Gamage, …
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
Saved in:
8
Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo
;
Choe, Ja Young
;
Kim, Heather Markham
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
Saved in:
9
Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha
;
Hussein, Ananda Sabil
;
Handrito, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
Saved in:
10
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
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