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isPartOf:"International journal of hospitality management"
~isPartOf:"The service industries journal"
~subject:"Produktqualität"
~subject:"Service industry"
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Search: subject_exact:"Servicequalität"
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Produktqualität
Service industry
Dienstleistungsqualität
693
Service quality
693
Customer satisfaction
312
Kundenzufriedenheit
312
Consumer behaviour
255
Konsumentenverhalten
255
Beziehungsmarketing
190
Relationship marketing
190
Hotel industry
144
Hotellerie
144
Gastronomie
109
Restaurant industry
109
Customer service
72
Kundenservice
72
Hospital
68
Krankenhaus
68
Beschwerdemanagement
60
Complaint management
60
Emotion
59
Dienstleistungssektor
51
Gastgewerbe
49
Hospitality industry
49
Arbeitszufriedenheit
41
Job satisfaction
41
Arbeitsverhalten
37
Work behaviour
37
Taiwan
36
Satisfaction
32
Quality management
31
Qualitätsmanagement
31
Tourism employees
30
Tourismusberufe
30
USA
30
United States
30
Gesundheitsversorgung
29
Health care
29
Performance measurement
28
Performance-Messung
28
Product quality
27
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76
Aufsatz in Zeitschrift
76
Collection of articles of several authors
3
Sammelwerk
3
Case study
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English
76
Author
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Han, Heesup
4
Jang, Soocheong
3
Kim, Jong-hyeong
2
Lee, Seul Ki
2
Mody, Makarand Amrish
2
Park, Soona
2
Rayburn, Steven W.
2
Wirtz, Jochen
2
Yang, Yang
2
Ai, Jin
1
Alkire, Linda
1
Almanza, Barbara
1
Andajigarmaroudi, Saeed
1
Anderson, Sidney
1
Anderson, Sidney T.
1
Ariza-Montes, Antonio
1
Barrera, Ramón Barrera
1
Berthiaume, Bilitis
1
Bilgihan, Anil
1
Black, Hulda G.
1
Bonn, Mark Andrew
1
Bossink, Bart
1
Brun, Isabelle
1
Caemmerer, Barbara
1
Canhoto, Ana Isabel Domingos
1
Carrión, Gabriel Cepeda
1
Castillo, Daniela
1
Chan, Ping-Yu
1
Chang, Chia-Wen
1
Chang, Jung-hua
1
Chen, Xiayu
1
Cheng, Cheng-Feng
1
Cheng, Jen-Son
1
Chew, Patricia Y. P.
1
Chih, Wen-Hai
1
Cho, Meehee
1
Chocarro, Raquel
1
Choi, Laee
1
Choi, Sungwoo
1
Chou, Sheng-Fang
1
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Published in...
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International journal of hospitality management
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
The journal of services marketing
46
Journal of business research : JBR
37
Journal of retailing and consumer services
36
International journal of quality & reliability management
25
International journal of production economics
23
Journal of service management
23
Total quality management & business excellence
23
Services marketing quarterly
22
International journal of productivity and quality management : IJPQM
21
Journal of service research : JSR
21
The TQM journal : the international review of organizational improvement
20
International journal of contemporary hospitality management
19
European journal of operational research : EJOR
18
Journal of service research
18
Service business
18
International journal of production research
17
International journal of quality and service sciences
17
Industrial marketing management : the international journal for industrial and high-tech firms
14
Quality management journal : QMJ
14
International journal of services and operations management
13
Cogent business & management
12
International journal of industrial organization
12
Journal of hospitality marketing & management
12
Journal of service theory and practice : JSTP
12
Journal of the Academy of Marketing Science
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Benchmarking : an international journal ; BIJ
9
European research studies
9
Journal of air transport management
9
Managing service quality : MSQ ; an international journal
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
International journal of services and operations management : IJSOM
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
NBER Working Paper
8
Tourism management : research, policies, practice
8
Asia Pacific journal of marketing and logistics
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
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ECONIS (ZBW)
76
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
5
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
6
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
7
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
8
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
9
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
10
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
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