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isPartOf:"International journal of services and operations management"
~subject:"Qualitätsmanagement"
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Search: subject_exact:"Käuferzufriedenheit"
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Qualitätsmanagement
Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungsqualität
55
Service quality
55
Consumer behaviour
23
Konsumentenverhalten
23
service quality
22
India
16
Indien
16
Quality management
16
customer satisfaction
16
Beziehungsmarketing
15
Relationship marketing
15
Dienstleistungssektor
8
Mobile communications
8
Mobilkommunikation
8
Service industry
8
Structural equation model
7
Strukturgleichungsmodell
7
Customer service
6
Kundenservice
6
Performance measurement
6
Performance-Messung
6
SEM
5
SERVQUAL
5
satisfaction
5
Bank
4
Beschwerdemanagement
4
Complaint management
4
Electronic Banking
4
Electronic banking
4
Emotion
4
Factor analysis
4
Faktorenanalyse
4
Hospital
4
Krankenhaus
4
Lieferkette
4
Measurement
4
Messung
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Article
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English
16
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Anbuoli, P.
1
Babbar, Sunil
1
Bhaskar, N. Udaya
1
Debata, Bikash Ranjan
1
Devi, P. Uma Maheswari
1
Esmaeili, Ahmad
1
Franceschini, Fiorenzo
1
Gupta, Atul
1
Heo, Jun-Yeon
1
Huiskonen, Janne
1
Jayaram, Jayanth
1
Jha, Abhishek Kumar
1
Jothimurugan, T.
1
Kahnali, Reza Ahmadi
1
Karppinen, Henri
1
Khan, Sami A.
1
Kim, Kwang-jae
1
Konsra, Pooja
1
Koufteros, Xenophon
1
Kumar, R. Meikanda Ganesh
1
Lim, Chie-Hyeon
1
Mahapatra, Siba Sankar
1
Mashhadiabdol, Maryam
1
Mastrogiacomo, Luca
1
Min, Ho-key
1
Mukherjee, Indrajit
1
Patnaik, Bhaswati
1
Prashar, Anupama
1
Rao, B. Sankara
1
Roy, Sheila
1
Sajadi, Seyed Mojtaba
1
Salam, Mohammad Asif
1
Satapathy, Suchismita
1
Seppänen, Kaisa
1
Shekhar, B. Raja
1
Sreekumar
1
Talebi, Kambiz
1
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Berichte zum Generic-Management
3
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ECONIS (ZBW)
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1
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
2
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
3
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
4
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
5
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
6
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
7
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
8
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
9
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
10
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
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