//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Gastronomie"
~subject:"Social web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Gastronomie
Social web
Beschwerdemanagement
39
Complaint management
39
Consumer behaviour
29
Dienstleistungsqualität
29
Konsumentenverhalten
29
Service quality
29
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
19
Relationship marketing
19
service failure
11
Hotel industry
10
Hotellerie
10
Restaurant industry
10
Viral marketing
8
Virales Marketing
8
Customer service
7
Kundenservice
7
Social Web
7
service recovery
7
Emotion
5
Internet marketing
5
Online retailing
5
Online-Handel
5
Online-Marketing
5
Gerechtigkeit
4
Justice
4
Service failure
4
Service recovery
3
Tourism industry
3
Tourismuswirtschaft
3
social media
3
tourism
3
Compensation
2
Gastgewerbe
2
Hospitality industry
2
Online reviews
2
Perception
2
more ...
less ...
Online availability
All
Undetermined
11
Type of publication
All
Article
16
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
Language
All
English
16
Author
All
Boo, Soyoung
1
Bose, Indranil
1
Bustin, Adi
1
Byun, Jaemun
1
Chang, Hyo Jung
1
Dolan, Rebecca
1
Fernandes, Filipa
1
Fernandes, Teresa
1
Gao, Baojun
1
Ghahramani, Ladan
1
Hu, Nan
1
Israeli, Aviad
1
Israeli, Aviad A.
1
Jang, Soocheong
1
Karpinski, Aryn C.
1
Kemper, Joya
1
Khalilzadeh, Jalayer
1
Kim, Eojina
1
Kim, Jooho
1
Kim, Kyungmin
1
Kirilenko, Andrei
1
Lee, Chung Hun
1
Lee, Seonjeong
1
MacQuilken, Lisa
1
Mattila, Anna S.
1
Memarzadeh, Faranak
1
Meyer-Waarden, Lars
1
Momayez, Ayatollah
1
Mostafa Rasoolimanesh, S.
1
Polonsky, Michael J.
1
Rahmani, Atousa Kamangar
1
Rasouli, Nasrin
1
Ro, Heejung
1
Robertson, Nichola
1
Sabadie, William
1
Seo, Yuri
1
Silber, Ilan
1
Stepchenkova, Svetlana
1
Su, Lijuan
1
Tabari, Saloomeh
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Tourism management : research, policies, practice
International journal of hospitality management
11
Journal of business research : JBR
5
The journal of services marketing
5
International journal of contemporary hospitality management
4
The service industries journal
4
Business horizons
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of retailing and consumer services
3
Harvard business review : HBR
2
Journal of management information systems : JMIS
2
Journal of marketing
2
Journal of service research
2
Journal of travel and tourism marketing
2
Marketing intelligence & planning
2
Quality management journal : QMJ
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Administrative Sciences : open access journal
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Chinese management studies : CMS
1
Cornell hospitality quarterly : CQ
1
Corporate communications : an international journal
1
Corporate reputation review : an international journal
1
Environmental and resource economics
1
European journal of marketing
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
HMD : Praxis der Wirtschaftsinformatik
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
International journal of electronic commerce : IJEC
1
International journal of electronic customer relationship management : IJECRM
1
International journal of innovation science
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management
1
more ...
less ...
Source
All
ECONIS (ZBW)
16
Showing
1
-
10
of
16
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Relationship quality matters : how restaurant businesses can optimize complaint management
Meyer-Waarden, Lars
;
Sabadie, William
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013555019
Saved in:
2
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
3
What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
Saved in:
4
Online public response to a service failure incident : implications for crisis communications
Su, Lijuan
;
Stepchenkova, Svetlana
;
Kirilenko, Andrei
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012004627
Saved in:
5
Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Dolan, Rebecca
;
Seo, Yuri
;
Kemper, Joya
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 35-45
Persistent link: https://www.econbiz.de/10012004632
Saved in:
6
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
7
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
8
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
9
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
10
Recovering from other-customer-caused failure : the effect on focal customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
;
Polonsky, Michael J.
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 83-104
Persistent link: https://www.econbiz.de/10011669673
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->