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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Complaint management"
~subject:"Customer integration"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Customer integration
Kundenintegration
Beziehungsmarketing
664
Relationship marketing
664
Consumer behaviour
490
Konsumentenverhalten
490
Customer satisfaction
267
Kundenzufriedenheit
267
Dienstleistungsqualität
188
Service quality
188
Einzelhandel
178
Retail trade
178
Brand management
114
Markenführung
114
Online retailing
91
Online-Handel
91
Brand image
82
Markenimage
82
Social Web
73
Social web
73
Internet marketing
62
Online-Marketing
62
Brand
61
Confidence
61
Vertrauen
61
Markenartikel
60
Customer experience
48
Viral marketing
48
Virales Marketing
48
E-commerce
46
Electronic Commerce
46
Emotion
44
Customer loyalty
41
Customer service
39
Kundenservice
38
Customer value
37
Brand loyalty
36
Kundenwert
36
Satisfaction
36
Loyalty
35
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100
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1
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101
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101
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1
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English
101
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Hollebeek, Linda D.
5
Prentice, Catherine
4
Khan, Imran
3
Buttle, Francis A.
2
Carlson, Jamie
2
Gligor, David
2
Han, Xiaoyun
2
Harun, Ahasan
2
Hua, Lian-Lian
2
Islam, Jamid Ul
2
Malthouse, Edward C.
2
Pacheco, Natália Araújo
2
Park, Jungkun
2
Rahman, Mohammad M.
2
Rokonuzzaman, Md
2
Thaichon, Park
2
Thakur, Rakhi
2
Voola, Ranjit
2
Agrawal, Shiv Ratan
1
Ahn, Jiseon
1
Akram, Muhammad Shakaib
1
Al-Imamy, Saifeddin
1
Alalwan, Ali Abdallah
1
Algharabat, Raed
1
Alizadeh, Hamid
1
Altab, Hossin Md
1
Amenuvor, Fortune Edem
1
Andreu, Luisa
1
Ang, Lawrence
1
Anshu, Kumari
1
Antwi, Collins Opoku
1
Ashley, Christy
1
Baabdullah, Abdullah Mohammed
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Baier, Daniel
1
Banik, Shanta
1
Baron, Steve
1
Bassano, Clara
1
Bataoui, Soffien
1
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Published in...
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Journal of marketing management : MM
Journal of retailing and consumer services
Journal of business research : JBR
116
The journal of services marketing
49
International journal of hospitality management
43
Industrial marketing management : the international journal for industrial and high-tech firms
36
The service industries journal
33
Journal of service management
29
SpringerLink / Bücher
26
Journal of service research : JSR
25
Journal of strategic marketing
22
Service business
22
Journal of hospitality marketing & management
21
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Journal of service research
19
The journal of business & industrial marketing
18
Services marketing quarterly
17
Marketing intelligence & planning
16
Tourism management : research, policies, practice
16
Journal of marketing
15
Customer engagement : contemporary issues and challenges
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
The journal of product & brand management
14
Business horizons
13
Handbook of research on customer engagement
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service theory and practice : JSTP
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Cogent business & management
10
International journal of production economics
10
Journal of service theory and practice
10
Journal of travel and tourism marketing
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
European journal of marketing
9
Gabler Edition Wissenschaft
9
International journal of quality and service sciences
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of internet commerce
9
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ECONIS (ZBW)
101
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1
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
2
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
Saved in:
3
Boosting customers' impulsive buying tendency in live-streaming commerce : the role of customer engagement and deal proneness
Luo, Xi
;
Hwa, Jacky Cheah Jun
;
Hollebeek, Linda D.
;
Lim …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014462186
Saved in:
4
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
5
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
6
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
7
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
8
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
9
Building value co-creation with social media marketing, brand trust, and brand loyalty
Sohaib, Muhammad
;
Han, Heesup
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364678
Saved in:
10
Driving marketing outcomes through social media-based customer engagement
Kulikovskaja, Viktorija
;
Hubert, Marco
;
Grunert, Klaus G.
; …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014365051
Saved in:
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