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isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
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Search: subject_exact:"Customer experience management"
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Subject
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Beziehungsmarketing
924
Relationship marketing
924
Consumer behaviour
624
Konsumentenverhalten
624
Customer satisfaction
408
Kundenzufriedenheit
408
Dienstleistungsqualität
323
Service quality
323
Einzelhandel
193
Retail trade
193
Brand management
117
Markenführung
117
Customer integration
101
Kundenintegration
101
Online retailing
97
Online-Handel
97
Customer service
90
Kundenservice
89
Social Web
85
Social web
85
Confidence
79
Vertrauen
79
Brand image
78
Markenimage
78
Customer experience
70
Dienstleistungssektor
68
Service industry
68
Viral marketing
66
Virales Marketing
66
Emotion
65
Brand
61
Internet marketing
61
Online-Marketing
61
Markenartikel
59
Customer value
58
Kundenwert
57
Beschwerdemanagement
56
Complaint management
56
E-commerce
55
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55
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922
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2
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924
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924
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924
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Hollebeek, Linda D.
12
Klaus, Philipp
12
Prentice, Catherine
11
Lombart, Cindy
9
Park, Jungkun
8
Beatty, Sharon E.
7
Aksoy, Lerzan
6
Eisingerich, Andreas B
6
Gong, Taeshik
6
Louis, Didier
6
Mattila, Anna S.
6
Mortimer, Gary
6
Agag, Gomaa
5
Benoit, Sabine
5
Brodie, Roderick J.
5
Han, Xiaoyun
5
Harris, Lloyd C.
5
Khan, Imran
5
Kuppelwieser, Volker
5
Molinillo, Sebastian
5
Polo-Redondo, Yolanda
5
Rana, Nripendra P.
5
Verhoef, Peter C.
5
Wangenheim, Florian von
5
Benkenstein, Martin
4
Bolton, Ruth N.
4
Burton, Jamie
4
Cambra-Fierro, Jesús
4
Carlson, Jamie
4
Dagger, Tracey S.
4
Das, Gopal
4
Fazal-e-Hasan, Syed
4
Gruber, Thorsten
4
Gustafsson, Anders
4
Heinonen, Kristina
4
Holloway, Betsy Bugg
4
Lemon, Katherine N.
4
Loureiro, Sandra Maria Correia
4
McColl-Kennedy, Janet R.
4
Quach, Sara
4
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Published in...
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Journal of retailing and consumer services
Journal of service research : JSR
The journal of services marketing
Journal of business research : JBR
624
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
162
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
924
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1
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10
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924
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date (oldest first)
1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
3
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
4
From redesign to revenue : measuring the effects of servicescape remodeling on customer lifetime value
Valentini, Tony
;
Roederer, Claire
;
Castéran, Herbert
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462312
Saved in:
5
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
6
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
7
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
8
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
9
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
10
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
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