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isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of services marketing"
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Search: subject_exact:"Customer experience management"
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Subject
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Beziehungsmarketing
807
Relationship marketing
807
Consumer behaviour
575
Konsumentenverhalten
575
Customer satisfaction
364
Kundenzufriedenheit
364
Dienstleistungsqualität
276
Service quality
276
Einzelhandel
191
Retail trade
191
Brand management
116
Markenführung
116
Online retailing
95
Online-Handel
95
Customer integration
87
Kundenintegration
87
Social Web
80
Social web
80
Brand image
76
Markenimage
76
Customer service
75
Kundenservice
74
Confidence
72
Vertrauen
72
Customer experience
70
Brand
60
Internet marketing
59
Online-Marketing
59
Markenartikel
58
Emotion
57
Viral marketing
56
Virales Marketing
56
E-commerce
52
Electronic Commerce
52
Loyalty
50
Satisfaction
50
Customer engagement
49
Customer loyalty
48
Dienstleistungssektor
46
Service industry
46
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806
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1
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807
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807
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1
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1
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1
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807
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Klaus, Philipp
12
Prentice, Catherine
11
Hollebeek, Linda D.
9
Lombart, Cindy
9
Park, Jungkun
8
Louis, Didier
6
Mattila, Anna S.
6
Mortimer, Gary
6
Agag, Gomaa
5
Khan, Imran
5
Kuppelwieser, Volker
5
Molinillo, Sebastian
5
Rana, Nripendra P.
5
Aksoy, Lerzan
4
Benkenstein, Martin
4
Carlson, Jamie
4
Das, Gopal
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
4
Han, Xiaoyun
4
Harris, Lloyd C.
4
Heinonen, Kristina
4
Loureiro, Sandra Maria Correia
4
Quach, Sara
4
Russell-Bennett, Rebekah
4
Seger-Guttmann, Tali
4
Söderlund, Magnus
4
Thaichon, Park
4
Abdelmoety, Ziad Hassan
3
Alkire, Linda
3
Anaya-Sánchez, Rafael
3
Arndt, Aaron D.
3
Banik, Shanta
3
Baumann, Chris
3
Beatty, Sharon E.
3
Benoit, Sabine
3
Bilgihan, Anil
3
Bruce, Helen L.
3
Burton, Jamie
3
Cambra-Fierro, Jesús
3
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Published in...
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Journal of retailing and consumer services
The journal of services marketing
Journal of business research : JBR
624
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
162
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
99
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
807
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807
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
3
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
4
From redesign to revenue : measuring the effects of servicescape remodeling on customer lifetime value
Valentini, Tony
;
Roederer, Claire
;
Castéran, Herbert
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462312
Saved in:
5
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
6
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
7
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
8
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
9
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
10
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
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