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isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"Benchmarking : an international journal ; BIJ"
~subject:"Customer satisfaction"
~subject:"Produktentwicklung"
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Search: subject_exact:"Computer-aided quality assurance"
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Customer satisfaction
Produktentwicklung
Quality management
99
Qualitätsmanagement
99
Benchmarking
34
Dienstleistungsqualität
25
Service quality
25
Lieferkette
14
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Ahmed, Shamsuddin
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Amagoh, Francis
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Chan, Carri W.
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Management science : journal of the Institute for Operations Research and the Management Sciences
Benchmarking : an international journal ; BIJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
International journal of productivity and quality management : IJPQM
51
The TQM journal : the international review of organizational improvement
36
International journal of quality & reliability management
23
Total quality management & business excellence
23
International journal of services and operations management
17
Quality management journal : QMJ
17
International journal of production research
16
International journal of contemporary hospitality management
13
International journal of production economics
12
International journal of quality and service sciences
12
The service industries journal
12
International journal of hospitality management
11
International journal of product development : IJPD
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of six sigma and competitive advantage : IJSSCA
9
Managing service quality : MSQ ; an international journal
9
International journal of business information systems : IJBIS
8
International journal of services, economics and management
8
Cogent business & management
7
International journal of services and operations management : IJSOM
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Journal of industrial engineering and management : JIEM
6
Journal of open innovation : technology, market, and complexity
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of business excellence
5
International journal of quality and innovation
5
International journal of services technology and management
5
Journal of business research : JBR
5
Praxisreihe Qualitätswissen
5
Tourism management : research, policies, practice
5
European research studies
4
IEEE transactions on engineering management : EM
4
International journal of electronic customer relationship management : IJECRM
4
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ECONIS (ZBW)
12
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1
I don’t “recall” : the decision to delay innovation launch to avoid costly product failure
Kim, Byungyeon
;
Koenigsberg, Oded
;
Ofek, Elie
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8889-8908
Persistent link: https://www.econbiz.de/10014284938
Saved in:
2
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
3
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
4
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
5
Method for evaluation via benchmarking of the lean product development process : multiple case studies at Brazilian companies
Dal Forno, Ana Júlia
;
Forcellini, Fernando Antonio
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 792-816
Persistent link: https://www.econbiz.de/10011570595
Saved in:
6
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
7
A benchmark-based method for sustainable product design
Hosseinpour, Arash
;
Peng, Qingjin
;
Gu, Peihua
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
4
,
pp. 643-664
Persistent link: https://www.econbiz.de/10011309692
Saved in:
8
An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
Saved in:
9
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
10
Benchmarking QFD application for development packaging products : a comparison between a company in Italy and one in Brazil
Miguel, Paulo Augusto Cauchick
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
3
,
pp. 419-433
Persistent link: https://www.econbiz.de/10009759799
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