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isPartOf:"Psychology & marketing"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Retail trade"
~subject:"Service quality"
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Retail trade
Service quality
Beziehungsmarketing
207
Relationship marketing
207
Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Al-Nabhani, Khalid
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Psychology & marketing
Tourism management : research, policies, practice
Journal of retailing and consumer services
310
Journal of business research : JBR
138
International journal of hospitality management
116
The journal of services marketing
103
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of retailing
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Services marketing quarterly
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Journal of service research : JSR
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International journal of contemporary hospitality management
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Journal of travel and tourism marketing
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The international review of retail, distribution and consumer research
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Journal of service management
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International journal of retail & distribution management
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Cogent business & management
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Journal of strategic marketing
34
International journal of retail and distribution management
33
The TQM journal : the international review of organizational improvement
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Journal of the Academy of Marketing Science
29
Marketing intelligence & planning
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Industrial marketing management : the international journal for industrial and high-tech firms
28
Asia Pacific journal of marketing and logistics
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service research
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
24
Managing service quality : MSQ ; an international journal
23
International journal of electronic customer relationship management : IJECRM
21
International journal of electronic marketing and retailing : IJEMR
21
International journal of services and operations management
21
Journal of air transport management
21
Journal of marketing
21
European journal of marketing : EJM
20
Total quality management & business excellence
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International journal of services, economics and management
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ECONIS (ZBW)
54
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1
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
2
Ordinary customer experience : conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
3
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
4
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
5
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
6
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
7
The role of sensory marketing and brand experience in building emotional attachment and brand loyalty in luxury retail stores
Shahid, Shadma
;
Paul, Justin
;
Gilal, Faheem Gul
; …
- In:
Psychology & marketing
39
(
2022
)
7
,
pp. 1398-1412
Persistent link: https://www.econbiz.de/10013280107
Saved in:
8
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
9
"Regrettable-escapism" the negative effects of mobile app use : a retail perspective
McLean, Graeme J.
;
Al-Nabhani, Khalid
;
Marriott, Hannah
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 150-167
Persistent link: https://www.econbiz.de/10012796081
Saved in:
10
Examining consumers' continuous usage of multichannel retailers' mobile applications
Al-Nabhani, Khalid
;
Wilson, Alan M.
;
McLean, Graeme J.
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 168-195
Persistent link: https://www.econbiz.de/10012796084
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