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isPartOf:"Six Sigma in der Finanzbranche"
~isPartOf:"European journal of industrial engineering : EJIE"
~isPartOf:"International journal of services and operations management"
~subject:"service quality"
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Search: subject_exact:"Quality function deployment"
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service quality
Quality management
159
Qualitätsmanagement
159
Dienstleistungsqualität
32
Service quality
32
Business process management
23
Prozessmanagement
23
India
20
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Statistische Qualitätskontrolle
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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total quality management
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Kamakoty, Juhi
2
Sohani, Nagendra
2
Anbuoli, P.
1
Bhaskar, N. Udaya
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Chadha, Suresh Kumar
1
Chen, Shun-Hsing
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1
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Six Sigma in der Finanzbranche
European journal of industrial engineering : EJIE
International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
International journal of productivity and quality management : IJPQM
16
Total quality management & business excellence
15
International journal of business information systems : IJBIS
10
Quality management journal : QMJ
7
International journal of services, economics and management
5
International journal of services and operations management : IJSOM
4
The service industries journal
4
Cogent business & management
3
International journal of business excellence : IJBEX
3
International journal of business performance management
3
International journal of services technology and management
3
International journal of shipping and transport logistics : IJSTL
3
Journal of hospitality marketing & management
3
Journal of management and strategy : JMS
3
Asia-Pacific journal of management research and innovation : APJMRI
2
Health marketing quarterly
2
Information systems management
2
International journal of applied business and economic research
2
International journal of electronic customer relationship management : IJECRM
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of logistics : research and applications
2
International journal of services and standards
2
Journal of information & knowledge management : JIKM
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Manufacturing & service operations management : M & SOM
2
Metamorphosis : a journal of management research
2
Nepalese journal of economics : a publication of Uniglobe College
2
Nepalese journal of finance : a publication of Uniglobe College
2
Services marketing quarterly
2
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
2
Acta oeconomica : periodical of the Hungarian Academy of Sciences
1
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1
Advances in management accounting
1
Amfiteatru economic : an economic and business research periodical
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DLSU business & economics review
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1
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
2
Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad
;
Niaki, Seyed Taghi Akhavan
; …
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
Saved in:
3
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
4
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
5
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
6
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
7
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
8
Measuring service quality perception of students in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 479-507
Persistent link: https://www.econbiz.de/10011636628
Saved in:
9
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
10
Measurement of service quality of upstream and downstream supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 99-119
Persistent link: https://www.econbiz.de/10011593478
Saved in:
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