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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Leistungsmessung von Unternehmen"
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Dienstleistungsqualität
Performance measurement
95
Performance-Messung
95
Quality management
44
Qualitätsmanagement
44
Firm performance
22
Unternehmenserfolg
22
Hotel industry
20
Hotellerie
20
Service quality
19
Performance management
11
Performance-Management
11
Balanced Scorecard
10
Balanced scorecard
10
Customer satisfaction
10
Kundenzufriedenheit
10
Hospital
9
Krankenhaus
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Taiwan
8
Data envelopment analysis
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Data-Envelopment-Analyse
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performance measurement
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Business process management
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Gastgewerbe
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Hospitality industry
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KMU
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Prozessmanagement
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SME
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Einführung
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Implementation
5
Strategic management
5
Strategisches Management
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Arbeitszufriedenheit
4
Beziehungsmarketing
4
Efficiency
4
Effizienz
4
Hotel performance
4
Human Resource Management
4
Industrie
4
Job satisfaction
4
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He, Zhen
2
Ye, Yijiao
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Zhang, Min
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Baser, Onur
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Bi, Jian-Wu
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Chan, Ya-hui
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Chang, Tsang-Chuan
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Chen, Dongzhi
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Chen, H. T.
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Chen, K. S.
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Chen, Kuen-Suan
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Cinaroglu, Songul
1
Crick, Anne P.
1
Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Deng, Xincai
1
He, Yanzhen
1
Hu, Feng
1
Ji, Lijian
1
Jiang, Minghui
1
Jolly, Phillip M.
1
Jyoti, Jeevan
1
Ke, Ben
1
Khan, Bilal Ahmad
1
Kim, Min Gyu
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Kour, Sumeet
1
Li, Weiwen
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Li, Xiangyang
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Lin, C. L.
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Lin, Shu-ping
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Liu, Xiao-Xiao
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Lyu, Yijing
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Moxham, Claire
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Naeem, Hummayoun
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Qiu, Canhua
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Saljoughian, Mohammad
1
Shahin, Arash
1
Sharma, Jyoti
1
Shin, Wan Seon
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of contemporary hospitality management
The service industries journal
19
International journal of quality & reliability management
11
International journal of services and operations management
11
International journal of hospitality management
9
Benchmarking : an international journal ; BIJ
7
International journal of productivity and quality management : IJPQM
7
Tourism management : research, policies, practice
7
International journal of quality and service sciences
6
Journal of business research : JBR
6
The TQM journal : the international review of organizational improvement
6
Health care management review : HCM review
5
International journal of production economics
5
Journal of hospitality marketing & management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Public management review
4
The journal of services marketing
4
Total quality management & business excellence
4
Auditing : a journal of practice & theory
3
Cogent business & management
3
Health marketing quarterly
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of services and standards
3
International journal of services, economics and management
3
International public management journal
3
Journal of air transport management
3
Journal of retailing and consumer services
3
Journal of service management
3
Journal of travel and tourism marketing
3
Management, Prozessgestaltung, Kundenperspektive
3
Transportation research / E : an international journal
3
European journal of operational research : EJOR
2
IMA journal of management mathematics
2
IZA Discussion Paper
2
Inquiry : a journal of health care organization, provision and financing
2
International journal of business and systems research
2
International journal of business information systems : IJBIS
2
International journal of economics and finance
2
International journal of leisure and tourism marketing : IJLTM
2
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ECONIS (ZBW)
19
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1
The effect of illegitimate tasks on hospitality employees' service performance : a conservation of resources perspective
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2665-2684
Persistent link: https://www.econbiz.de/10014314836
Saved in:
2
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
3
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
4
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
5
From shared leadership to proactive customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
6
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
7
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
8
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
9
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
10
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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