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language:"eng"
~isPartOf:"Journal of air transport management"
~source:"econis"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
33
Relationship marketing
33
Airline
21
Fluggesellschaft
21
Service quality
21
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
14
Konsumentenverhalten
14
Air transport
11
Luftverkehr
11
Air passenger transport
9
Passagierluftverkehr
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Brand image
5
Brand management
5
Low-cost strategy
5
Markenführung
5
Markenimage
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Niedrigpreisstrategie
5
Customer value
4
Kundenwert
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Taiwan
4
Airlines
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Perceived value
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Preismanagement
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Pricing strategy
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Satisfaction
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Social Web
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Social web
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Airline industry
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Arbeitsverhalten
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Arbeitszufriedenheit
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Brand
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China
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Confidence
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Customer loyalty
2
Customer service
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Dienstleistung
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Dienstleistungssektor
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Al Nasser, Amjad
1
Arif, Mohammed
1
Basak, Ecem
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Carvajal-Trujillo, Elena
1
Castillo-Manzano, José I.
1
Chang, Hsin-Li
1
Chang, Yu-hern
1
Chang, Yu-wei
1
Chou, Chien-Chang
1
Ding, Ji-Feng
1
Dixon, Sonoma
1
Dong, Yufeng
1
Elkhani, Naeimeh
1
Escobar-Rodríguez, Tomás
1
Forgas, Santiago
1
Guo, Xiaolong
1
Gupta, Aman
1
Hussain, Rahim
1
Hussain, Yomna K.
1
Jamshidi, Mir Hadi Moazen
1
Jiang, Hongwei
1
Kubota, Yukihiro
1
Kurtulmuşoğlu, Feride Bahar
1
Leon, Steven
1
Lin, Chien-Pang
1
Ling, Liuyi
1
López-Valpuesta, Lourdes
1
Medina-Muñoz, Diego Ramón
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Medina-Muñoz, Rita Dolores
1
Moliner, Miguel A.
1
Oskaki, Takanori
1
Palau i Saumell, Ramon
1
Park, Jin-woo
1
Rowley, Edward
1
Shen, Chao
1
Shyu, Wen-Hwa
1
Singh, Balgopal
1
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Journal of air transport management
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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1
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
2
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
3
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
4
Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina
- In:
Journal of air transport management
76
(
2019
),
pp. 40-47
Persistent link: https://www.econbiz.de/10012119109
Saved in:
5
Determining important attributes for assessing the attractiveness of airlines
Medina-Muñoz, Diego Ramón
;
Medina-Muñoz, Rita Dolores
; …
- In:
Journal of air transport management
70
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011883653
Saved in:
6
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
7
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
8
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
9
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
10
A voice in the skies : listening to airline passenger preferences
Kurtulmuşoğlu, Feride Bahar
;
Can, Gülin Feryal
; …
- In:
Journal of air transport management
57
(
2016
),
pp. 130-137
Persistent link: https://www.econbiz.de/10011610839
Saved in:
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