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language:"eng"
~person:"Sreejesh, S."
~source:"econis"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
12
Konsumentenverhalten
12
Service quality
9
Customer satisfaction
8
Kundenzufriedenheit
8
Brand image
6
Brand management
6
Markenführung
6
Markenimage
6
Beschwerdemanagement
3
Brand
3
Complaint management
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Markenartikel
3
Perception
3
Viral marketing
3
Virales Marketing
3
Wahrnehmung
3
Brand equity
2
Computerspiel
2
Customer integration
2
Dienstleistungssektor
2
Einzelhandel
2
Hospital
2
Krankenhaus
2
Kundenintegration
2
Other customer perception
2
Retail trade
2
Service industry
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Video game
2
Advergame experiences
1
Advergame format
1
Advergame rewards
1
Advertising effects
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Bank
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Sreejesh, S.
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Balaji, M. S.
11
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Grégoire, Yany
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Gursoy, Dogan
6
Jang, Soocheong
6
Jha, Subhash
6
Johnson, Lester W.
6
Kim, Wansoo
6
Line, Nathaniel D.
6
Loureiro, Sandra Maria Correia
6
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International journal of hospitality management
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of retail and distribution management
1
Journal of Indian business research
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Management research review
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
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9
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Digital healthcare retail : role of presence in creating patients' experience
Sreejesh, S.
;
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10012798300
Saved in:
3
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
4
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
5
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
6
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
7
Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness
Sengupta, Aditi Sarkar
;
Sreejesh, S.
- In:
Journal of Indian business research
9
(
2017
)
1
,
pp. 41-58
Persistent link: https://www.econbiz.de/10011761485
Saved in:
8
Examining the roles played by a store satisfaction-love framework in shaping the influence of store loyalty programs
Sreejesh, S.
;
Sarkar, Abhigyan
;
Pradhan, Sudeepta
- In:
Management research review
39
(
2016
)
8
,
pp. 879-898
Persistent link: https://www.econbiz.de/10011534315
Saved in:
9
The impacts of customers' observed severity and agreement on hotel booking intentions: moderating role of webcare and mediating role of trust in negative online reviews
Sreejesh, S.
;
Anusree, M. R.
- In:
Tourism review : the official journal of the AIEST
71
(
2016
)
2
,
pp. 77-89
Persistent link: https://www.econbiz.de/10011597315
Saved in:
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