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subject:"Consumer behaviour"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Service business"
~language:"eng"
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Search: subject_exact:"Customer satisfaction"
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Consumer behaviour
Customer satisfaction
440
Kundenzufriedenheit
440
Dienstleistungsqualität
272
Service quality
272
Konsumentenverhalten
225
Beziehungsmarketing
179
Relationship marketing
179
Hotel industry
120
Hotellerie
120
Gastronomie
93
Restaurant industry
93
Satisfaction
71
Emotion
60
Customer service
52
Kundenservice
52
Beschwerdemanagement
51
Complaint management
51
Arbeitszufriedenheit
46
Job satisfaction
46
Viral marketing
30
Virales Marketing
30
Hospital
29
Krankenhaus
29
USA
28
United States
28
Hospitality industry
25
Gastgewerbe
24
Brand management
23
Markenführung
23
Loyalty
21
Brand image
20
Customer value
20
Dienstleistungssektor
20
Kundenwert
20
Markenimage
20
Service failure
20
Service industry
20
Tourism employees
20
Tourismusberufe
20
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Article
225
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225
Aufsatz in Zeitschrift
225
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English
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Han, Heesup
19
Jang, Soocheong
8
Mattila, Anna S.
6
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Lee, Sanghyeop
4
Qu, Hailin
4
Wong, IpKin Anthony
4
Wu, Luorong
4
Xu, Xun
4
Yu, Jongsik
4
Al-Ansi, Amr
3
Bilgihan, Anil
3
Chua, Bee-Lia
3
Hanks, Lydia
3
Hua, Nan
3
Kim, Woo Gon
3
Law, Chun Hung Roberts
3
Line, Nathaniel D.
3
Lu, Lu
3
Song, Hanqun
3
Torres, Edwin N.
3
Wei, Wei
3
Zhang, Zili
3
Ahn, Jiseon
2
Ali, Faizan
2
Altinay, Levent
2
Assaf, A. Georges
2
Back, Ki-Joon
2
Bai, Billy
2
Chang, Kuo-Chien
2
Choi, Hyeyoon
2
Gamage, Thilini Chathurika
2
Gil Saura, Irene
2
Guchait, Priyanko
2
He, Zeya
2
Huey Chern Boo
2
Kim, DongHee
2
Kim, Jinkyung Jenny
2
Kim, Seongseop
2
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International journal of hospitality management
Service business
Journal of retailing and consumer services
319
Journal of business research : JBR
142
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
70
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
49
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Journal of strategic marketing
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
225
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
4
Understanding the determinants of intention to stay at medical hotels : a customer value perspective
Chaulagain, Suja
;
Jahromi, Melissa Farboudi
;
Hua, Nan
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334773
Saved in:
5
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
6
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
7
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
8
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
9
Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang
;
Li, Nao
;
Law, Chun Hung Roberts
;
Huang, …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440006
Saved in:
10
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
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