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subject:"Consumer behaviour"
~isPartOf:"Service business"
~language:"eng"
~subject:"Viral marketing"
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Search: subject_exact:"Customer satisfaction"
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Consumer behaviour
Viral marketing
Customer satisfaction
85
Kundenzufriedenheit
85
Dienstleistungsqualität
60
Service quality
60
Beziehungsmarketing
42
Relationship marketing
42
Konsumentenverhalten
41
Beschwerdemanagement
18
Complaint management
18
Satisfaction
17
Customer service
10
Dienstleistungssektor
10
Kundenservice
10
Service industry
10
Emotion
9
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Retail trade
8
Justice
7
Lieferantenmanagement
7
Social Web
7
Social web
7
Supplier relationship management
7
Confidence
6
Customer integration
6
Customer loyalty
6
Gerechtigkeit
6
Kundenintegration
6
Online retailing
6
Online-Handel
6
Robot
6
Roboter
6
Service recovery
6
Vertrauen
6
Virales Marketing
6
Loyalty
5
Trust
5
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Undetermined
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Article
43
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43
Aufsatz in Zeitschrift
43
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English
Author
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To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chang, Hsin Hsin
1
Chen, Ja-Shen
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Min-Jhih
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Chiu, Pei-Chun
1
Fernandes, Teresa
1
Fernández-Sabiote, Estela
1
Frías Jamilena, Dolores María
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1
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1
Huerta-Álvarez, Rocío
1
Hung, Shiu-Wan
1
Iglesias Argu͏̈elles, Víctor
1
Jang, Soocheong
1
Janupiboon, Thanyamai P.
1
Jeng, Don Jyh-Fu
1
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Service business
Journal of retailing and consumer services
324
International journal of hospitality management
190
Journal of business research : JBR
148
The journal of services marketing
106
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
89
International journal of contemporary hospitality management
83
Cogent business & management
70
Services marketing quarterly
60
Tourism management : research, policies, practice
58
The service industries journal
52
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service research : JSR
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of strategic marketing
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
The TQM journal : the international review of organizational improvement
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
International journal of services and operations management
24
Journal of internet commerce
24
Journal of retailing
24
Total quality management & business excellence
24
International journal of services, economics and management
23
Journal of Islamic marketing
23
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ECONIS (ZBW)
43
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
4
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee
;
Yoo, Se Ran
;
Jeon, Hyeon Mo
- In:
Service business
16
(
2022
)
3
,
pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
Saved in:
5
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
6
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
7
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
8
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
9
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
10
Critical success factors in the sharing economy : a customer perspective
Huang, Shiu-Li
;
Kuo, Ming-Yen
- In:
Service business
14
(
2020
)
4
,
pp. 553-576
Persistent link: https://www.econbiz.de/10012417971
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