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subject:"Dienstleistungsmanagement"
~subject:"Germany"
~subject:"Work behaviour"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"After-sales service"
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Dienstleistungsmanagement
Germany
Work behaviour
Customer service
1,662
Kundenservice
1,662
Dienstleistungsqualität
909
Service quality
909
Customer satisfaction
789
Kundenzufriedenheit
789
Beziehungsmarketing
711
Relationship marketing
711
Consumer behaviour
594
Konsumentenverhalten
594
Beschwerdemanagement
284
Complaint management
284
Dienstleistungssektor
196
Service industry
196
Emotion
153
USA
129
United States
129
Arbeitsverhalten
107
Einzelhandel
103
Retail trade
103
Services
101
Dienstleistung
97
Online retailing
79
Online-Handel
79
Arbeitszufriedenheit
78
Job satisfaction
78
Salespeople
77
Verkaufspersonal
77
Service recovery
71
Quality management
70
Qualitätsmanagement
70
customer service
68
E-commerce
67
Electronic Commerce
66
Customer integration
65
Kundenintegration
65
Service failure
58
Mobile communications
52
Mobilkommunikation
52
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Online availability
All
Undetermined
109
Free
5
Type of publication
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Article
182
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
182
Aufsatz im Buch
122
Book section
122
Hochschulschrift
99
Thesis
91
Graue Literatur
48
Non-commercial literature
48
Collection of articles of several authors
43
Sammelwerk
43
Aufsatzsammlung
27
Case study
27
Fallstudie
27
Bibliografie enthalten
25
Bibliography included
25
Arbeitspapier
16
Working Paper
16
Konferenzschrift
13
Ratgeber
10
Guidebook
9
Handbook
7
Handbuch
7
Conference proceedings
6
Collection of articles written by one author
3
Lehrbuch
3
Sammlung
3
Textbook
3
Accompanied by computer file
2
Amtsdruckschrift
2
Elektronischer Datenträger als Beilage
2
Forschungsbericht
2
Government document
2
Market information
2
Marktinformation
2
Statistik
2
Aufgabensammlung
1
Company information
1
Elektronischer Datenträger
1
Festschrift
1
Firmeninformation
1
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Language
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English
161
German
21
Author
All
Bordia, Prashant
3
Medler-Liraz, Hana
3
Restubog, Simon Lloyd D.
3
Walsh, Gianfranco
3
Amarnani, Rajiv K.
2
Arnold, Todd J.
2
Bani-Melhem, Shaker
2
Chaker, Nawar N.
2
Chase, Richard B.
2
Cheng, Bao
2
Cheung, Fung Yi Millissa
2
Chow, Cheris W. C.
2
Delcourt, Cécile
2
Dong, Huijuan
2
Dong, Yanan
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Groth, Markus
2
Gruber, Thorsten
2
Hall, Kristina K. Lindsey
2
Han, Su-Jin
2
Hur, Won-Moo
2
Jiang, Jing
2
Jong, Ad de
2
Kim, Peter Beomcheol
2
Lai, Jennifer Y. M.
2
Lin, Meizhen
2
Ling, Qian
2
Loi, Raymond
2
Pugh, S. Douglas
2
Qu, Hailin
2
Riel, Allard C. R. van
2
Seger-Guttmann, Tali
2
Sousa, Rui
2
Stock-Homburg, Ruth
2
Subramony, Mahesh
2
To, Wai Ming
2
Ukko, Juhani
2
Wang, Sijun
2
Yoo, Jaewon
2
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International journal of hospitality management
19
Journal of retailing and consumer services
9
The journal of services marketing
9
Journal of business research : JBR
8
Journal of service research : JSR
8
Journal of service management
7
International journal of contemporary hospitality management
5
Journal of service theory and practice : JSTP
4
Harvard-Business-Manager : das Wissen der Besten
3
Journal of marketing
3
Journal of service research
3
Management decision : MD
3
Tourism management : research, policies, practice
3
Zeitschrift für die gesamte Versicherungswissenschaft : Zeitschrift des Deutschen Vereins für Versicherungswissenschaft e.V.
3
Human resource management review
2
International journal of quality & reliability management
2
International journal of services and operations management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of management : JOM
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Managing service quality : MSQ ; an international journal
2
Marketing : ZFP ; journal of research and management
2
Mitteilungen des Instituts für Handelsforschung an der Universität zu Köln
2
Personnel psychology : a journal of applied research
2
The Cornell hospitality quarterly
2
Versicherungswirtschaft : Magazin für Führungskräfte und Entscheider
2
Academy of Management journal : AMJ
1
Baltic journal of management : BJM
1
British journal of management : BJM
1
Business process management journal
1
California management review
1
Cogent business & management
1
Decision sciences : DS
1
Die Bank
1
Die Betriebswirtschaft : DBW
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing : EJM
1
Europäisches Wirtschafts- und Steuerrecht / Beilage : EWS
1
Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
1
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ECONIS (ZBW)
182
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1
How ostracism jeopardizes customers' interests at restaurants : a study in context of COVID-19
Sarwar, Ambreen
;
Abdullah, Muhammad Ibrahim
;
Imran, …
- In:
Journal of Asian business and economic studies : JABES
30
(
2023
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10014432591
Saved in:
2
The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali
;
Song, Jing
- In:
Review of marketing science
21
(
2023
)
1
,
pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
Saved in:
3
A self-verification perspective on customer mistreatment and customer-directed organizational citizenship behaviors
Amarnani, Rajiv K.
;
Restubog, Simon Lloyd D.
;
Shao, Ruodan
- In:
Journal of organizational behavior : OB ; the …
43
(
2022
)
5
,
pp. 912-931
Persistent link: https://www.econbiz.de/10013279623
Saved in:
4
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
5
Going beyond the role : how employees' perception of corporate social responsibility fuels proactive customer service performance
Huang, Miaojia
;
Geng, Shuang
;
Yang, Wen
;
Law, Kris M.Y
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460803
Saved in:
6
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Saved in:
7
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
8
Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
Saved in:
9
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
10
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
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