//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Dienstleistungsqualität"
~isPartOf:"The service industries journal"
~subject:"Marketingmanagement"
~subject:"perceived value"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenwertanalyse"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Marketingmanagement
perceived value
Customer value
28
Kundenwert
28
Betriebliche Wertschöpfung
13
Beziehungsmarketing
13
Relationship marketing
13
Value creation
13
Service quality
12
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
5
Customer integration
5
Konsumentenverhalten
5
Kundenintegration
5
Service-Dominant Logic
5
Service-dominant logic
5
value co-creation
5
Taiwan
4
service-dominant logic
4
Dienstleistungssektor
3
Service industry
3
customer loyalty
3
Customer service
2
Ethiopia
2
Firm performance
2
Gastronomie
2
Hotel industry
2
Hotellerie
2
Information technology
2
Informationstechnik
2
Kundenservice
2
Lieferantenmanagement
2
Marketing theory
2
Marketingtheorie
2
Online retailing
2
Online-Handel
2
Restaurant industry
2
Structural equation model
2
Strukturgleichungsmodell
2
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
16
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
Language
All
English
16
Author
All
Chang, Hong-Sheng
2
Alves, Helena
1
Amario, Enrique Martín
1
Baek, Wooyeul
1
Barroso Castro, Carmen
1
Bertrand, Daisy
1
Byon, Kevin K.
1
Chen, Shu-Ching
1
Edvardsson, Bo
1
Evangelista, Felicitas
1
Frías Jamilena, Dolores María
1
Gong, Taeshik
1
Hallikas, Jukka
1
Horbel, Chris
1
Hsiao, Han-Liang
1
Huttu, Essi
1
Janawade, Vikrant
1
Kim, Kyungyeol
1
Le Nguyen Hau
1
Léo, Pierre-Yves
1
Martinsuo, Miia
1
Mikkonen, Karri
1
Moliner Tena, Miguel Ángel
1
Pham Ngoc Thuy
1
Philippe, Jean
1
Polo Peña, Ana Isabel
1
Popp, Bastian
1
Pynnönen, Mikko
1
Quester, Pascale G.
1
Ritala, Paavo
1
Rodríguez Molina, Miguel Ángel
1
Roig, Juan Carlos Fandos
1
Ruiz, David Martín
1
Shainesh, G.
1
Sharma, Anand K.
1
Srinivasan, V.
1
Sánchez-García, Javier
1
Tronvoll, Bård
1
Woratschek, Herbert
1
Xu, Yingzi
1
more ...
less ...
Published in...
All
The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
18
International journal of hospitality management
16
Journal of retailing and consumer services
16
Journal of business research : JBR
15
Journal of service management
8
Journal of service research : JSR
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of marketing management : MM
6
Journal of strategic marketing
6
Journal of the Academy of Marketing Science
6
Service business
6
The TQM journal : the international review of organizational improvement
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of services and operations management
5
Management decision : MD
5
The journal of business & industrial marketing
5
The journal of services marketing
5
Business horizons
4
Harvard business review : HBR
4
Harvard-Business-Manager : das Wissen der Besten
4
Journal of air transport management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of service theory and practice : JSTP
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Cogent business & management
3
Handbook of research on customer equity in marketing
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of business-to-business marketing
3
Marketing theory
3
Report / Marketing Science Institute
3
The journal of product & brand management
3
Acta scientiarum polonorum / Oeconomia : czasopismo naukowe założone w 2001 roku przez polskie uczelnie rolnicze
2
Australasian marketing journal
2
Central European business review : CEBR
2
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
European journal of marketing : EJM
2
more ...
less ...
Source
All
ECONIS (ZBW)
16
Showing
1
-
10
of
16
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
2
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
3
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
4
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
5
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
6
Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi
;
Martinsuo, Miia
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011439950
Saved in:
7
Assessing "meta-services" : customer's perceived value and behaviour
Janawade, Vikrant
;
Bertrand, Daisy
;
Léo, Pierre-Yves
; …
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 275-295
Persistent link: https://www.econbiz.de/10011299598
Saved in:
8
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
9
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
10
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->