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subject:"E-Business"
~isPartOf:"Journal of global information management : an official publication of the Information Resources Management Association"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Customer experience management"
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E-Business
Konsumentenverhalten
Beziehungsmarketing
101
Relationship marketing
101
Consumer behaviour
52
Customer satisfaction
43
Kundenzufriedenheit
43
Bank
40
Dienstleistungsqualität
29
Service quality
29
Personal banking
22
Privatkundengeschäft
22
Confidence
17
Vertrauen
17
Trust
14
Electronic Banking
13
Electronic banking
13
Customer loyalty
11
India
11
Indien
11
Lieferantenmanagement
11
Loyalty
11
Supplier relationship management
11
Bankgeschäft
10
Banking services
10
Brand management
9
E-commerce
9
Electronic Commerce
9
Financial services
9
Finanzdienstleistung
9
Markenführung
9
Customers
8
Banking
7
Brand image
7
Markenimage
7
Mobile communications
7
Mobilkommunikation
7
Satisfaction
7
Banks
6
Corporate Social Responsibility
6
Corporate social responsibility
6
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Undetermined
31
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Article
53
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Article in journal
53
Aufsatz in Zeitschrift
53
Language
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English
53
Author
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Pérez, Andrea
3
Bang, Nguyen
2
Bapat, Dhananjay
2
Rodríguez del Bosque, Ignacio A.
2
Agrawal, Shiv Ratan
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amin, Muslim
1
Ammi, Chantal
1
Amoako, George Kofi
1
Anabila, Peter
1
Baudier, Patricia
1
Berraies, Sarra
1
Bhaskar, Shilpa Sharma
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Chen, Chih-Yi
1
Cheng, Li-Chen
1
Chikazhe, Lovemore
1
Choi, Hun
1
Ciganek, Andrew P.
1
Costa, Francisco José
1
Darzi, Mushtag Ahmad
1
Effah, Ebenezer Asare
1
Eriksson, Kent
1
Eser, Zeliha
1
Esterik-Plasmeijer, Pauline W. J. van
1
Fatma, Mobin
1
Ferguson, David
1
Ghantous, Nabil
1
Girard, Tulay
1
Gorgoglione, Michele
1
Gupta, Sumeet
1
Gurau, Calin
1
Hamidi, Hodjat
1
Hannachi, Mariem
1
Heck, Eric van
1
Heinonen, Kristina
1
Henrique, Jorge Luiz
1
Hermansson, Cecilia
1
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Published in...
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Journal of global information management : an official publication of the Information Resources Management Association
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
459
Journal of business research : JBR
338
International journal of hospitality management
164
The journal of services marketing
116
The journal of product & brand management
97
The journal of brand management : an international journal
77
Journal of the Academy of Marketing Science
76
Psychology & marketing
74
Journal of hospitality marketing & management
73
Cogent business & management
72
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of retailing
66
Journal of travel and tourism marketing
66
The service industries journal
63
Journal of strategic marketing
60
Industrial marketing management : the international journal for industrial and high-tech firms
55
Journal of service management
55
Journal of marketing
51
Marketing intelligence & planning
51
European journal of marketing : EJM
50
Journal of service research : JSR
49
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Services marketing quarterly
48
Tourism management : research, policies, practice
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
The international review of retail, distribution and consumer research
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
International journal of retail and distribution management
42
Service business
40
International journal of electronic marketing and retailing : IJEMR
38
SpringerLink / Bücher
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of electronic customer relationship management : IJECRM
32
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ECONIS (ZBW)
53
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1
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
2
Understanding restaurant clients' intention to use mobile applications : a comparative study of France and Russia
Kondrateva, Galina
;
Ammi, Chantal
;
Baudier, Patricia
- In:
Journal of global information management : an official …
28
(
2020
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012304221
Saved in:
3
E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies
Muhammad Sabbir Rahman
;
Hossain, Md Afnan
;
Zaman, …
- In:
Journal of global information management : an official …
28
(
2020
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10012183249
Saved in:
4
Behavior analysis of customer churn for a customer relationship system : an empirical case study
Cheng, Li-Chen
;
Wu, Chia-Chi
;
Chen, Chih-Yi
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 111-127
Persistent link: https://www.econbiz.de/10012006647
Saved in:
5
Measuring CRM effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
6
Building initial trust in an intermediary in B2C online marketplaces : the Korean evidence from interpark.com
Hong, Ilyoo Barry
- In:
Journal of global information management : an official …
26
(
2018
)
2
,
pp. 27-47
Persistent link: https://www.econbiz.de/10011859329
Saved in:
7
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
8
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
9
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
10
Impact of brand familiarity on brands experience dimensions for financial services brands
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 637-648
Persistent link: https://www.econbiz.de/10011725709
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