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subject:"Financial audit"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Financial audit
Kundenzufriedenheit
Dienstleistungsqualität
235
Service quality
235
Customer satisfaction
134
Consumer behaviour
114
Konsumentenverhalten
114
Beziehungsmarketing
73
Relationship marketing
73
Hotel industry
70
Hotellerie
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Wong, IpKin Anthony
4
Bujisic, Milos
3
Fong, Lawrence Hoc Nang
3
Gursoy, Dogan
3
Han, Heesup
3
Liu, Matthew Tingchi
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2
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2
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2
Abu Farha, Allam K.
1
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1
Akarsu, Tugra Nazlil
1
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1
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International journal of contemporary hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
214
International journal of hospitality management
212
Auditing : a journal of practice & theory
168
Journal of business research : JBR
142
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
101
Journal of hospitality marketing & management
96
The accounting review : a publication of the American Accounting Association
91
Journal of travel and tourism marketing
83
Services marketing quarterly
76
Cogent business & management
73
Managerial auditing journal
66
Journal of air transport management
65
Tourism management : research, policies, practice
62
International journal of auditing : IJA
61
The TQM journal : the international review of organizational improvement
61
Service business
60
International journal of quality and service sciences
56
International journal of services and operations management
55
Accounting horizons : a quarterly publication of the American Accounting Association
53
Journal of service research : JSR
52
International journal of quality & reliability management
51
Total quality management & business excellence
50
International journal of productivity and quality management : IJPQM
48
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of Asian finance, economics and business : JAFEB
43
Managing service quality : MSQ ; an international journal
41
Journal of accounting and public policy
40
The international journal of bank marketing : IJBM
37
Advances in accounting : a research annual
34
Quality management journal : QMJ
34
International journal of services and operations management : IJSOM
29
The journal of applied business research
29
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
28
Journal of the Academy of Marketing Science
28
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ECONIS (ZBW)
134
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1
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
5
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
6
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
7
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
8
The dynamics in asymmetric effects of multi-attributes on customer satisfaction : evidence from COVID-19
Kim, Jong Min
;
Liu, Jiahao
;
Park, Keeyeon Ki-cheon
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3497-3517
Persistent link: https://www.econbiz.de/10014334322
Saved in:
9
Examining the negative relationship between length of stay at a hotel and customer satisfaction : evidence from online customer reviews
Kim, Jong Min
;
Han, Jeongsoo
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4099-4116
Persistent link: https://www.econbiz.de/10014430082
Saved in:
10
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
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