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subject:"Financial audit"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Service business"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Financial audit
Kundenzufriedenheit
Dienstleistungsqualität
268
Service quality
268
Customer satisfaction
150
Consumer behaviour
112
Konsumentenverhalten
112
Beziehungsmarketing
88
Relationship marketing
88
Hotel industry
57
Hotellerie
57
Gastronomie
36
Restaurant industry
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Beschwerdemanagement
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Complaint management
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Customer service
29
Gastgewerbe
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Hospitality industry
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Kundenservice
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Krankenhaus
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Emotion
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Dienstleistungssektor
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Quality management
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Qualitätsmanagement
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Arbeitsverhalten
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China
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Viral marketing
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Virales Marketing
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Work behaviour
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Customer integration
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Kundenintegration
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Arbeitszufriedenheit
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Job satisfaction
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Product quality
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Produktqualität
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Service recovery
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Hospitality
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Holiday behaviour
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Fong, Lawrence Hoc Nang
3
Alnawas, Ibrahim
2
Bujisic, Milos
2
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Dedeoğlu, Bekir Bora
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2
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2
Le Nguyen Hau
2
Lee, Donhee
2
Melero-Polo, Iguácel
2
Pham Ngoc Thuy
2
Prentice, Catherine
2
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2
Tai, Yang-Fei
2
To, W. M.
2
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2
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Albayrak, Tahir
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1
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1
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International journal of contemporary hospitality management
Service business
Journal of retailing and consumer services
214
International journal of hospitality management
212
Auditing : a journal of practice & theory
168
Journal of business research : JBR
142
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
101
Journal of hospitality marketing & management
96
The accounting review : a publication of the American Accounting Association
91
Journal of travel and tourism marketing
83
Services marketing quarterly
76
Cogent business & management
73
Managerial auditing journal
66
Journal of air transport management
65
Tourism management : research, policies, practice
62
International journal of auditing : IJA
61
The TQM journal : the international review of organizational improvement
61
International journal of quality and service sciences
56
International journal of services and operations management
55
Accounting horizons : a quarterly publication of the American Accounting Association
53
Journal of service research : JSR
52
International journal of quality & reliability management
51
Total quality management & business excellence
50
International journal of productivity and quality management : IJPQM
48
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Journal of Asian finance, economics and business : JAFEB
43
Managing service quality : MSQ ; an international journal
41
Journal of accounting and public policy
40
The international journal of bank marketing : IJBM
37
Advances in accounting : a research annual
34
Quality management journal : QMJ
34
International journal of services and operations management : IJSOM
29
The journal of applied business research
29
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
28
Journal of the Academy of Marketing Science
28
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ECONIS (ZBW)
150
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
5
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
6
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
7
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
8
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
9
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
10
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
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