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subject:"Konsumentenverhalten"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Managing service quality : MSQ ; an international journal"
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Search: subject_exact:"Switching barriers"
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Konsumentenverhalten
Switching behaviour
20
Wechselverhalten
20
Beziehungsmarketing
13
Consumer behaviour
13
Relationship marketing
13
Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungsqualität
8
Service quality
8
Switching costs
7
Satisfaction
4
Hotel industry
3
Hotellerie
3
Lieferantenmanagement
3
Loyalty
3
Supplier relationship management
3
Switching barriers
3
Affective commitment
2
Arbeitszufriedenheit
2
Beschwerdemanagement
2
Complaint management
2
Confidence
2
Customer loyalty
2
Emotion
2
Job satisfaction
2
Kundenbindungsprogramm
2
Loyalty program
2
USA
2
United States
2
Vertrauen
2
Alternative attractiveness
1
Appraisal Theory of Emotions
1
Asymmetric information
1
Asymmetrische Information
1
Atmospheric quality
1
B-to-B-Marketing
1
Banks
1
Brand loyalty
1
Bundling strategy
1
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Article
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English
13
Author
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Chebat, Jean-Charles
2
Al-Hawari, Mohd Ahmad
1
Bai, Billy
1
Beatty, Sharon E.
1
Blut, Markus
1
Borges, Adilson
1
Castro, Ignacio
1
Chen, Ying-hueih
1
Chih, Wen-hai
1
Chiu, Hung-Chang
1
Chou, Szu-Yu
1
Chou, Yu-Tsun
1
Cziehso, Gerrit Paul
1
Davidow, Moshe
1
Ha, Hong Youl
1
Haj-Salem, Narjes
1
Han, Heesup
1
Hsu, Li-chun
1
Jang, Soocheong
1
Koo, Bonhak
1
Kukar-Kinney, Monika
1
Lien, Che-hui
1
Northington, William Magnus
1
Park, Jeong-yeol
1
Picón, Araceli
1
Roldán, José L.
1
Schäfers, Tobias
1
Shen, George C.
1
Son, Hee-young
1
Wang, Chang-jhan
1
Wang, Kai-yu
1
Wang, Wei Heng
1
Wu, Jyh-jeng
1
Ye, Haobin
1
Yu, Jongsik
1
Zhang, Hanqin Qiu
1
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International journal of hospitality management
Journal of business research : JBR
Managing service quality : MSQ ; an international journal
Information economics and policy : IEP
8
Journal of retailing and consumer services
7
The service industries journal
6
International journal of industrial organization
5
Telecommunications policy : the international journal of digital economy, data sciences and new media
5
CESifo working papers
4
Journal of marketing research : JMR
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
The journal of services marketing
4
Bank of England Working Paper
3
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Discussion paper / Centre for Economic Policy Research
3
Gabler Edition Wissenschaft
3
International journal of business information systems : IJBIS
3
Inventi impact: retailing & consumer services
3
Journal of consumer behaviour : an international research review
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of industry, competition and trade
3
Journal of retailing
3
Journal of service management
3
Marketing letters : a journal of research in marketing
3
Marketing science
3
Working paper / National Bureau of Economic Research, Inc.
3
Asia Pacific journal of marketing and logistics
2
DICE discussion paper
2
Discussion paper
2
Discussion papers / CEPR
2
Diskussionsschriften / Universität Bern, Departement Volkswirtschaftlehre
2
Economics letters
2
Essays in industrial organization and asset allocation
2
European Sport management quarterly : ESMQ
2
Global business review
2
Information systems management
2
Information systems research : ISR
2
International journal of bank marketing
2
International journal of contemporary hospitality management
2
International journal of production economics
2
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ECONIS (ZBW)
13
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1
Cultural personal values and switching costs perceptions : beyond Hofstede
Blut, Markus
;
Beatty, Sharon E.
;
Northington, William Magnus
- In:
Journal of business research : JBR
150
(
2022
),
pp. 339-353
Persistent link: https://www.econbiz.de/10013365721
Saved in:
2
The role of loyalty programs in boosting hotel guest loyalty : impact of switching barriers
Koo, Bonhak
;
Yu, Jongsik
;
Han, Heesup
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146199
Saved in:
3
Free no more : investigating customer reactions to unexpected free-to-fee switches
Cziehso, Gerrit Paul
;
Schäfers, Tobias
;
Kukar-Kinney, …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 229-242
Persistent link: https://www.econbiz.de/10012103251
Saved in:
4
Multichannel service providers' strategy : understanding customers' switching and free-riding behavior
Chou, Szu-Yu
;
Shen, George C.
;
Chiu, Hung-Chang
;
Chou, …
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2226-2232
Persistent link: https://www.econbiz.de/10011472193
Saved in:
5
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
6
Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
Saved in:
7
Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
8
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
9
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
10
The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli
;
Castro, Ignacio
;
Roldán, José L.
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
Saved in:
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