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subject:"Quality management"
~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Benchmarking : an international journal"
~isPartOf:"International journal of business information systems : IJBIS"
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Search: subject_exact:"Käuferzufriedenheit"
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Quality management
Customer satisfaction
80
Kundenzufriedenheit
80
Dienstleistungsqualität
47
Service quality
47
Consumer behaviour
32
Konsumentenverhalten
32
Beziehungsmarketing
27
Relationship marketing
27
India
18
Indien
18
Qualitätsmanagement
16
E-commerce
14
Electronic Commerce
14
customer satisfaction
14
Online retailing
10
Online-Handel
10
Customer service
9
Kundenservice
9
Website
8
service quality
8
Benchmarking
7
Electronic Banking
7
Electronic banking
7
Structural equation model
7
Strukturgleichungsmodell
7
Betriebliches Informationssystem
6
Business intelligence system
6
system quality
6
Information system
5
Informationssystem
5
Innovation adoption
5
Innovationsakzeptanz
5
Internet marketing
5
Mobile communications
5
Mobilkommunikation
5
Online-Marketing
5
Performance measurement
5
Performance-Messung
5
Students
5
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8
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1
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Article
16
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16
Aufsatz in Zeitschrift
16
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English
16
Author
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Ukko, Juhani
2
Abdel-Razek, Refaat H.
1
Aggarwal, Himanshu
1
Al-Debei, Mutaz M.
1
Al-Lozi, Enas
1
Dorion, Eric
1
Eberle, Luciene
1
Gavahi, Shakiba Sadat
1
Ghanim, Haitham G.
1
Goswami, Susobhan
1
Görçün, Ömer Faruk
1
Hosseini, Seyed Mohammad Hassan
1
Jalal, Dima
1
Junnonen, Juha-Matti
1
Kaliyan, Mathiyazhagan
1
Khalil, Omar
1
Kumar, Satinder
1
Kärnä, Sami
1
Lepistö, Kari
1
Madan, Sushila
1
Madhuri, K. Lakshmi
1
Milan, Gabriel Sperandio
1
Moheimani, Arash
1
Mokashi, Uma Mohan
1
Pekkola, Sanna
1
Sahi, Geetanjali
1
Saikouk, Tarik
1
Satapathy, Suchismita
1
Saunila, Minna
1
Setiawanta, Yulita
1
Sharma, Sanjeev Kumar
1
Singh, Garima
1
Singh, Vinay
1
Singla, Bhim Sain
1
Suma, V.
1
Thekkoote, Ramadas
1
Verma, Prachi
1
Yadav, Narottam
1
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Benchmarking : an international journal ; BIJ
Benchmarking : an international journal
International journal of business information systems : IJBIS
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Tourism management : research, policies, practice
6
Amfiteatru economic : an economic and business research periodical
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
3
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
4
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
5
E-government in the perspective of college students : lessons in user satisfaction
Setiawanta, Yulita
- In:
International journal of business information systems : …
41
(
2022
)
2
,
pp. 139-156
Persistent link: https://www.econbiz.de/10013460292
Saved in:
6
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
7
Citizen centric assessment framework for e-governance services quality
Singh, Vinay
;
Singh, Garima
- In:
International journal of business information systems : …
27
(
2018
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011849238
Saved in:
8
A triangular perception of scope creep influencing the project success
Madhuri, K. Lakshmi
;
Suma, V.
;
Mokashi, Uma Mohan
- In:
International journal of business information systems : …
27
(
2018
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10011849245
Saved in:
9
Evaluation of Indian universities' websites in terms of information quality : differences in the perspectives of end users segments based on their socio-demographic characteristics
Singla, Bhim Sain
;
Aggarwal, Himanshu
- In:
International journal of business information systems : …
27
(
2018
)
2
,
pp. 135-176
Persistent link: https://www.econbiz.de/10011849274
Saved in:
10
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
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