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subject:"Quality management"
~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Benchmarking : an international journal"
~subject:"Dienstleistungssektor"
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Search: subject_exact:"Käuferzufriedenheit"
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Quality management
Dienstleistungssektor
Customer satisfaction
31
Kundenzufriedenheit
31
Dienstleistungsqualität
23
Service quality
23
Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
10
Konsumentenverhalten
10
Qualitätsmanagement
9
Benchmarking
7
India
7
Indien
7
Customer service
5
Kundenservice
5
Customer services quality
4
Performance measurement
4
Performance-Messung
4
Satisfaction
4
Structural equation model
4
Strukturgleichungsmodell
4
Gastronomie
3
Gesundheitsversorgung
3
Health care
3
Patienten
3
Patients
3
Restaurant industry
3
AHP approach
2
AHP-Verfahren
2
Arbeitszufriedenheit
2
Bank
2
Client satisfaction
2
Consumer satisfaction
2
Customer experience
2
Customer retention
2
Evaluation
2
Fast-food industry
2
Gesundheitswesen
2
Health care system
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9
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Ukko, Juhani
2
Dorion, Eric
1
Eberle, Luciene
1
Gavahi, Shakiba Sadat
1
Goswami, Susobhan
1
Görçün, Ömer Faruk
1
Hosseini, Seyed Mohammad Hassan
1
Junnonen, Juha-Matti
1
Kaliyan, Mathiyazhagan
1
Kumar, Satinder
1
Kärnä, Sami
1
Lepistö, Kari
1
Milan, Gabriel Sperandio
1
Moheimani, Arash
1
Pekkola, Sanna
1
Saikouk, Tarik
1
Satapathy, Suchismita
1
Saunila, Minna
1
Sharma, Sanjeev Kumar
1
Thekkoote, Ramadas
1
Verma, Prachi
1
Yadav, Narottam
1
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Benchmarking : an international journal ; BIJ
Benchmarking : an international journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
33
The journal of services marketing
32
Journal of retailing and consumer services
27
Total quality management & business excellence
27
The service industries journal
24
International journal of hospitality management
21
International journal of services and operations management
21
Journal of business research : JBR
21
International journal of quality & reliability management
19
International journal of contemporary hospitality management
18
International journal of quality and service sciences
17
Journal of service research : JSR
15
Managing service quality : MSQ ; an international journal
14
Journal of air transport management
13
Quality management journal : QMJ
12
Service business
12
Services marketing quarterly
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of services and operations management : IJSOM
10
International journal of services, economics and management
10
Journal of hospitality marketing & management
10
Journal of service management
10
Journal of service research
9
International journal of business excellence
7
International journal of business information systems : IJBIS
7
International journal of services technology and management
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of service theory and practice : JSTP
7
Journal of strategic marketing
7
Tourism management : research, policies, practice
7
Amfiteatru economic : an economic and business research periodical
6
Cogent business & management
6
International journal of production economics
6
International journal of production research
6
Journal of Contemporary Issues in Business and Government
6
Journal of marketing
6
Journal of the Academy of Marketing Science
6
Psychology & marketing
6
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ECONIS (ZBW)
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
3
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
4
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
5
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
6
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
7
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
8
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
9
An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
Saved in:
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