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subject:"Quality management"
~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Benchmarking : an international journal"
~subject:"Fast-food industry"
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Search: subject_exact:"Käuferzufriedenheit"
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Quality management
Fast-food industry
Customer satisfaction
31
Kundenzufriedenheit
31
Dienstleistungsqualität
23
Service quality
23
Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
10
Konsumentenverhalten
10
Qualitätsmanagement
9
Benchmarking
7
India
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Indien
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Customer service
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Kundenservice
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Customer services quality
4
Performance measurement
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Performance-Messung
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Gastronomie
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Patienten
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Bank
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Consumer satisfaction
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Dienstleistungssektor
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Ukko, Juhani
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1
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1
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Benchmarking : an international journal ; BIJ
Benchmarking : an international journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
33
Total quality management & business excellence
22
International journal of quality & reliability management
19
International journal of services and operations management
17
Quality management journal : QMJ
15
International journal of contemporary hospitality management
14
International journal of quality and service sciences
13
International journal of hospitality management
11
Journal of retailing and consumer services
11
Journal of air transport management
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
Journal of hospitality marketing & management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
The journal of services marketing
7
Cogent business & management
6
International journal of services and operations management : IJSOM
6
Tourism management : research, policies, practice
6
Amfiteatru economic : an economic and business research periodical
5
Business process management journal
5
International journal of production research
5
International journal of services technology and management
5
Journal of business research : JBR
5
Journal of industrial engineering and management : JIEM
5
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Services marketing quarterly
4
Asia Pacific journal of marketing and logistics
3
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ECONIS (ZBW)
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
3
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
4
How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services
Tontini, Gerson
;
Irgang, Luís
;
Kroenke, Adriana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 496-521
Persistent link: https://www.econbiz.de/10013040881
Saved in:
5
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
6
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
7
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
8
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
9
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
10
An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
Saved in:
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