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subject:"Relationship marketing"
~isPartOf:"International journal of consumer studies"
~isPartOf:"Service business"
~source:"econis"
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Search: subject_exact:"Consumer complaints"
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Relationship marketing
Beschwerdemanagement
31
Complaint management
31
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
20
Kundenzufriedenheit
20
Consumer behaviour
18
Konsumentenverhalten
18
Beziehungsmarketing
14
Justice
6
Service recovery
6
Customer service
5
Gerechtigkeit
5
Kundenservice
5
Emotion
4
Viral marketing
4
Virales Marketing
4
Confidence
3
Customer integration
3
Kundenintegration
3
Satisfaction
3
Service failure
3
South Korea
3
Südkorea
3
Vertrauen
3
consumer complaint behaviour
3
Bibliometrics
2
Bibliometrie
2
Cognition
2
Complaint handling
2
Consumer protection
2
Dienstleistungsberufe
2
Employee retention
2
Ethiopia
2
Experiment
2
Kognition
2
Leistungsmotivation
2
Mitarbeiterbindung
2
Mobile communications
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English
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Melero-Polo, Iguácel
2
Bali, Zsofia
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Chen, WeiWei
1
Chih, Wen-Hai
1
Choi, Chang Hwan
1
Costers, Annelies
1
Davoud Nikbin
1
De Klerk, Helena M.
1
Donoghue, Suné
1
Fazili, Asif Iqbal
1
Honora, Andreawan
1
Ishak Ismail
1
Jeon, Aeeun
1
Kenesei, Zsófia
1
Kim, Min-su
1
Kim, Taegoo
1
Koivunen, Tuija
1
Lee, Gyehee
1
Lee, Hsiao-Ching
1
Lee, Hyun-Woo
1
Lee, Jung-hyun
1
Malliga Marimuthu
1
Nite, Calvin
1
Ortiz, Jaime
1
Paek, Soyon
1
Park, Sangchul
1
Prashar, Sanjeev
1
Sahaf, Taiba Musadiq
1
Salagrama, Ramakrishna
1
Sese, Javier
1
Sesé, F. Javier
1
Tata, Sai Vijay
1
Tuorila, Helena
1
Van Vaerenbergh, Yves
1
Van den Broeck, Anja
1
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Published in...
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International journal of consumer studies
Service business
Journal of business research : JBR
38
Journal of retailing and consumer services
26
International journal of hospitality management
25
The journal of services marketing
19
The service industries journal
14
Journal of hospitality marketing & management
13
International journal of contemporary hospitality management
11
Journal of service research : JSR
11
Services marketing quarterly
9
Journal of service research
8
Journal of the Academy of Marketing Science
8
Journal of marketing
7
Marketing letters : a journal of research in marketing
7
Business horizons
6
International journal of production economics
6
Journal of retailing
6
Psychology & marketing
6
SpringerLink / Bücher
6
Tourism management : research, policies, practice
6
Journal of consumer marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing management : MM
5
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
5
Marketing intelligence & planning
5
Asia-Pacific journal of business administration
4
Cogent business & management
4
European journal of marketing : EJM
4
International journal of business and economics
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of service management
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
4
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ECONIS (ZBW)
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Date (oldest first)
1
Service failure and service recovery : a hybrid review and research agenda
Sahaf, Taiba Musadiq
;
Fazili, Asif Iqbal
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-45
Persistent link: https://www.econbiz.de/10014465453
Saved in:
2
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
3
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
4
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
5
Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort
Kenesei, Zsófia
;
Bali, Zsofia
- In:
Service business
14
(
2020
)
2
,
pp. 187-216
Persistent link: https://www.econbiz.de/10012304224
Saved in:
6
Consumer trust relations with payment cards and banks : an exploratory study
Koivunen, Tuija
;
Tuorila, Helena
- In:
International journal of consumer studies
39
(
2015
)
2
,
pp. 85-93
Persistent link: https://www.econbiz.de/10011299586
Saved in:
7
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
8
How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
Saved in:
9
Can complaint-handling efforts promote customer engagement?
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Service business
10
(
2016
)
4
,
pp. 847-866
Persistent link: https://www.econbiz.de/10011722441
Saved in:
10
Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes
Cambra-Fierro, Jesus
;
Melero-Polo, Iguácel
;
Sese, Javier
- In:
Service business
9
(
2015
)
2
,
pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
Saved in:
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