//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Service quality"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Beziehungsmarketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Sentiment"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Beziehungsmarketing
Emotion
122
Consumer behaviour
56
Konsumentenverhalten
56
Tourism
32
Tourismus
32
Holiday behaviour
27
Urlaubsverhalten
27
Tourism industry
22
Tourismuswirtschaft
22
Customer satisfaction
18
Kundenzufriedenheit
18
Relationship marketing
15
Social Web
14
Social web
14
Emotions
12
Personality psychology
11
Persönlichkeitspsychologie
11
Cognition
10
Kognition
10
Tourism marketing
10
Tourismusmarketing
10
Big event
8
Dienstleistungsqualität
8
Großveranstaltung
8
Viral marketing
8
Virales Marketing
8
Advertising effects
7
Arbeitszufriedenheit
7
Brand management
7
Destination management
7
Destinationsmanagement
7
Hotel industry
7
Hotellerie
7
Job satisfaction
7
Markenführung
7
Social media
7
Werbewirkung
7
Anthropologie
6
more ...
less ...
Online availability
All
Undetermined
8
Free
1
Type of publication
All
Article
20
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
21
Aufsatz in Zeitschrift
21
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
Language
All
English
21
Author
All
Cai, Ruiying
2
Aro, Kaisa
1
Brown, Stephen
1
Camarero, Carmen
1
Casidy, Riza
1
Christou, Prokopis A.
1
Cooper, Brain K.
1
Daunt, Kate L.
1
Ford, John B.
1
Fowler, Audrey R.
1
Garry, Tony
1
Geetha, M.
1
Gursoy, Dogan
1
Harris, Lloyd C.
1
Hodgson, Julia
1
Hosany, Sameer
1
Hu, JiaJing
1
Hudson, Rupert
1
Hudson, Simon
1
Kadić-Maglajlić, Selma
1
Khogeer, Yusra
1
Lages, Cristiana R.
1
Lanier, Clinton D.
1
Lee, Wai-yee
1
Liu, Juan
1
Liu, Yan
1
Lloyd, Stephen
1
Lu, Lu
1
Luo, Yi
1
Ma, Xiuli
1
Madden, Thomas Justin
1
Martin, Drew
1
Merchant, Altaf
1
O'Cass, Aron
1
Patterson, Anthony
1
Prayag, Girish
1
Rader, C. Scott
1
Rojas, Carmen de
1
Roth, Martin S.
1
Saraniemi, Saila
1
more ...
less ...
Published in...
All
Journal of marketing management : MM
Tourism management : research, policies, practice
International journal of hospitality management
74
Journal of retailing and consumer services
52
Journal of business research : JBR
51
The journal of services marketing
27
International journal of contemporary hospitality management
20
Journal of hospitality marketing & management
18
The journal of brand management : an international journal
16
The service industries journal
16
Journal of travel and tourism marketing
15
The journal of product & brand management
14
Journal of service research : JSR
13
Psychology & marketing
13
Service business
12
European journal of marketing : EJM
11
Journal of service theory and practice : JSTP
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service management
10
Tourism management perspectives : TMP
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
International journal of quality and service sciences
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
The journal of business & industrial marketing
8
Asia Pacific journal of marketing and logistics
7
Cogent business & management
7
Journal of business ethics : JOBE
7
Journal of customer behaviour
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of service research
7
Journal of the Academy of Marketing Science
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Administrative Sciences : open access journal
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Managing service quality : MSQ ; an international journal
6
Marketing letters : a journal of research in marketing
6
more ...
less ...
Source
All
ECONIS (ZBW)
21
Showing
1
-
10
of
21
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
2
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
3
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
4
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
5
Exploring agape : tourists on the island of love
Christou, Prokopis A.
- In:
Tourism management : research, policies, practice
68
(
2018
),
pp. 13-22
Persistent link: https://www.econbiz.de/10011870756
Saved in:
6
Enhancing hotel brand performance through fostering brand relationship orientation in the minds of consumers
Casidy, Riza
;
Wymer, Walter
;
O'Cass, Aron
- In:
Tourism management : research, policies, practice
66
(
2018
),
pp. 72-84
Persistent link: https://www.econbiz.de/10011813817
Saved in:
7
Antecedents and consequences of destination brand love : a case study from Finnish Lapland
Aro, Kaisa
;
Suomi, Kati
;
Saraniemi, Saila
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 71-81
Persistent link: https://www.econbiz.de/10011841825
Saved in:
8
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
9
Relationship between customer sentiment and online customer ratings for hotels - an empirical analysis
Geetha, M.
;
Singha, Pratap
;
Sinha, Sumedha
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 43-54
Persistent link: https://www.econbiz.de/10011708034
Saved in:
10
The effects of social media on emotions, brand relationship quality, and word of mouth : an empirical study of music festival attendees
Hudson, Simon
;
Roth, Martin S.
;
Madden, Thomas Justin
; …
- In:
Tourism management : research, policies, practice
47
(
2015
),
pp. 68-76
Persistent link: https://www.econbiz.de/10010499497
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->