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subject:"Service quality"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Organizational psychology"
~type:"article"
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Service quality
Organizational psychology
Emotion
43
Tourism
21
Tourismus
21
Consumer behaviour
20
Konsumentenverhalten
20
Holiday behaviour
19
Urlaubsverhalten
19
Tourism industry
18
Tourismuswirtschaft
18
Customer satisfaction
13
Kundenzufriedenheit
13
Tourism marketing
9
Tourismusmarketing
9
Dienstleistungsqualität
7
Destination management
5
Destinationsmanagement
5
Hotel industry
5
Hotellerie
5
Satisfaction
5
Arbeitszufriedenheit
4
Beziehungsmarketing
4
China
4
Cognition
4
Emotional solidarity
4
Emotions
4
Job satisfaction
4
Kognition
4
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4
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4
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Australia
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Australien
3
Brand management
3
Coronavirus
3
Emotional experience
3
Experiment
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International tourism
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Internationaler Tourismus
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English
8
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Huan, Tzung-cheng
2
Abdalla, Moh'd Juma
1
Ali, Faizan
1
Ali, Laiba
1
An, Soyoung
1
Cai, Xiaomei
1
Calderón Garcia, Haydée
1
Cervera-Taulet, Amparo
1
Chen, Hung-Bin
1
Chen, Kuan-Ying
1
Chen, Xianglan
1
Chiang, Tai-En
1
Chiang, Tai-Ying
1
Fotiadis, Anestis K.
1
Gitto, Simone
1
Ho, Juei-Ling
1
Huang, Meijiao
1
Lee, Bong Koo
1
Leong, Man Wai Aliana
1
Leung, Xi Y.
1
Mak, Connie K. Y.
1
Mancuso, Paolo
1
Okumus, Bendegul
1
Said, Hamad
1
Suh, Jungho
1
Tubillejas-Andrés, Berta
1
Xiong, Wei
1
Xu, Jing
1
Yan, Libo
1
Yeh, Shih-Shuo
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Tourism management perspectives : TMP
International journal of hospitality management
61
Journal of retailing and consumer services
26
Journal of business research : JBR
22
International journal of contemporary hospitality management
21
Journal of hospitality marketing & management
16
The journal of services marketing
14
Research companion to emotion in organizations
12
The service industries journal
12
Journal of travel and tourism marketing
10
The emotional organization : passions and power
10
Tourism management : research, policies, practice
9
Journal of service research : JSR
8
Journal of vocational behavior
8
Service business
8
Gendering emotions in organizations
7
Journal of business and psychology
7
Journal of service research
7
Academy of Management journal : AMJ
6
European journal of marketing : EJM
6
Human relations
6
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of business ethics : JOBE
6
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
The Oxford handbook of organizational well-being
6
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Cogent business & management
5
European management journal
5
Journal of health organization and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of personnel psychology
5
Journal of service theory and practice
5
Management communication quarterly : an international journal
5
Management research review
5
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ECONIS (ZBW)
8
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8
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8
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date (oldest first)
1
Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return
Leong, Man Wai Aliana
;
Chen, Kuan-Ying
;
Chen, Hung-Bin
; …
- In:
Tourism management perspectives : TMP
47
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014318829
Saved in:
2
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
3
COVID-19 and unpaid leave : impacts of psychological contract breach on organizational distrust and turnover intention : mediating role of emotional exhaustion
Abdalla, Moh'd Juma
;
Said, Hamad
;
Ali, Laiba
;
Ali, Faizan
; …
- In:
Tourism management perspectives : TMP
39
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012631590
Saved in:
4
How do tourists with disabilities respond to service failure? : an application of affective events theory
Lee, Bong Koo
;
An, Soyoung
;
Suh, Jungho
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591875
Saved in:
5
Service encounter failure, negative destination emotion and behavioral intention : an experimental study of taxi service
Xu, Jing
;
Yan, Libo
;
Mak, Connie K. Y.
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209329
Saved in:
6
How emotional response mediates servicescape impact on post consumption outcomes : an application to opera events
Tubillejas-Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Tourism management perspectives : TMP
34
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012238248
Saved in:
7
Exploring the value co-destruction model for on-line deviant behaviors of hotel customers
Yeh, Shih-Shuo
;
Fotiadis, Anestis K.
;
Chiang, Tai-Ying
; …
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170529
Saved in:
8
Improving airport services using sentiment analysis of the websites
Gitto, Simone
;
Mancuso, Paolo
- In:
Tourism management perspectives : TMP
22
(
2017
),
pp. 132-136
Persistent link: https://www.econbiz.de/10011706135
Saved in:
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