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subject:"Service workers"
~accessRights:"restricted"
~subject:"Personality psychology"
~type_genre:"Article in journal"
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Search: subject_exact:"Dienstleistungsberufe"
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Service workers
Personality psychology
Dienstleistungsberufe
48
Dienstleistungssektor
20
Service industry
20
Customer service
18
Dienstleistungsqualität
18
Kundenservice
18
Service quality
18
Beziehungsmarketing
17
Relationship marketing
17
Tourism employees
15
Tourismusberufe
15
Arbeitszufriedenheit
13
Customer satisfaction
13
Job satisfaction
13
Kundenzufriedenheit
13
Frontline service employees
10
Arbeitskräfte
9
Arbeitsverhalten
9
Emotion
9
Work behaviour
9
Workforce
9
Coronavirus
5
Stress
5
Work stress
5
Consumer behaviour
4
Deutschland
4
Employee retention
4
Germany
4
Konsumentenverhalten
4
Mitarbeiterbindung
4
Persönlichkeitspsychologie
4
Salespeople
4
Service encounter
4
Verkaufspersonal
4
Beschwerdemanagement
3
Complaint management
3
Creativity
3
Customer orientation
3
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Free
3
Type of publication
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Article
48
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
48
Arbeitspapier
3
Graue Literatur
3
Non-commercial literature
3
Working Paper
3
Aufsatz im Buch
2
Book section
2
Aufsatzsammlung
1
Conference paper
1
Konferenzbeitrag
1
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Language
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English
44
German
4
Author
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Subramony, Mahesh
3
Bonn, Mark Andrew
2
Cho, Meehee
2
Golubovskaya, Maria
2
Groth, Markus
2
Han, Su-Jin
2
Solnet, David
2
Allegretto, Sylvia
1
Althoff, Lukas
1
Alvarado, Janice
1
Arli, Denni
1
Barnes, Donald C.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bhatnagar, Kushagra
1
Bove, Liliana L.
1
Brady, Michael K.
1
Bučiūnienė, Ilona
1
Büttgen, Marion
1
Chetty, Raj
1
Choi, Chang Hwan
1
Chou, Cindy Yunhsin
1
Coelho, Filipe
1
Danaher, Peter J.
1
Danaher, Tracey S.
1
Day, Steven W.
1
Disse, Isabel Kittyma
1
Dunkel, Wolfgang
1
Dwertmann, David J. G.
1
Eckert, Fabian
1
Eilert, Meike
1
Ertz, Elias
1
Fahn, Matthias
1
Field, Joy M.
1
Fleming, David E.
1
Friedman, John N
1
Ganapati, Sharat
1
Gaur, Sanjaya Singh
1
Gheshlaghi, Mahnaz
1
Goštautaitė, Bernadeta
1
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The journal of services marketing
10
Service business
3
Journal of business research : JBR
2
Journal of service research
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
2
Academy of Management journal : AMJ
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Industrial relations : a journal of economy & society
1
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of human resources : JHR
1
Journal of international business and economics : JIBE
1
Journal of international economics
1
Journal of personnel psychology
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management decision : MD
1
Marketing theory
1
Organization : the critical journal of organization, theory and society
1
Personnel psychology : a journal of applied research
1
Psychology & marketing
1
Regional science & urban economics
1
Sozialer Fortschritt : unabhängige Zeitschrift für Sozialpolitik
1
The American economic review
1
The international journal of human resource management
1
The journal of law, economics, & organization
1
Zeitschrift für Personalforschung : ZfP
1
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ECONIS (ZBW)
48
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1
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora
;
Shepherd, Steven
;
Alvarado, Janice
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Saved in:
2
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
3
International trade and job polarization : evidence at the worker level
Keller, Wolfgang
;
Utar, Hâle
- In:
Journal of international economics
145
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014480121
Saved in:
4
Receiving service from a person with a disability : stereotypes, perceptions of corporate social responsibility, and the opportunity for increased corporate reputation
Dwertmann, David J. G.
;
Goštautaitė, Bernadeta
; …
- In:
Academy of Management journal : AMJ
66
(
2023
)
1
,
pp. 133-163
Persistent link: https://www.econbiz.de/10014245588
Saved in:
5
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
6
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
7
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
8
The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes
Subramony, Mahesh
;
Golubovskaya, Maria
;
Keating, Byron
; …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013325616
Saved in:
9
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
10
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
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