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subject:"Service workers"
~subject:"Dienstleistungsberufe"
~type_genre:"Amtliche Publikation"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsberufe"
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Service workers
Dienstleistungsberufe
Beziehungsmarketing
38
Relationship marketing
38
Customer service
32
Dienstleistungsqualität
32
Dienstleistungssektor
32
Kundenservice
32
Service industry
32
Service quality
32
Arbeitszufriedenheit
30
Job satisfaction
30
Emotion
28
Arbeitsverhalten
25
Work behaviour
25
Customer satisfaction
21
Kundenzufriedenheit
21
USA
21
United States
21
Consumer behaviour
19
Konsumentenverhalten
19
Tourism employees
18
Tourismusberufe
18
Employee retention
14
Mitarbeiterbindung
14
Arbeitskräfte
11
Deutschland
11
Germany
11
Personality psychology
11
Persönlichkeitspsychologie
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Stress
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Work stress
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Workforce
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Frontline service employees
10
Arbeitsleistung
9
Job performance
9
Arbeitsbedingungen
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EU countries
7
EU-Staaten
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49
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144
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Amtliche Publikation
Aufsatz in Zeitschrift
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146
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52
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52
Graue Literatur
48
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48
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39
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31
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Sammelwerk
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Aufsatzsammlung
13
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9
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1
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1
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Directory
1
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1
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English
130
German
11
French
4
Italian
1
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1
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Bove, Liliana L.
4
Coelho, Filipe
4
Söderlund, Magnus
4
Pervan, Simon J.
3
Sousa, Carlos M. P.
3
Subramony, Mahesh
3
Beatson, Amanda
2
Bonn, Mark Andrew
2
Brady, Michael K.
2
Brook, Paul
2
Cho, Meehee
2
Crinò, Rosario
2
Golubovskaya, Maria
2
Goussinsky, Ruhama
2
Groth, Markus
2
Han, Su-Jin
2
Harris, Eric G.
2
Harris, Lloyd C.
2
Haunschild, Axel
2
Humborstad, Sut I. Wong
2
King, Brian
2
Lee, Kyung Hee
2
Lings, Ian
2
Perry, Chad
2
Poddar, Amit
2
Prentice, Catherine
2
Schupp, Jürgen
2
Sieben, Barbara
2
Solnet, David
2
Wagner, Alexandra
2
Abendroth, Anja-Kristin
1
Abraham, Joseph D.
1
Alavi, Sascha H.
1
Allegretto, Sylvia
1
Althoff, Lukas
1
Alvarado, Janice
1
Ameijde, Maaike van
1
Anaza, Nwamaka A.
1
Aquino, Karl
1
Arli, Denni
1
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European Foundation for the Improvement of Living and Working Conditions
1
Europäische Kommission
1
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The journal of services marketing
12
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Managing service quality : MSQ ; an international journal
4
Personnel psychology : a journal of applied research
4
Psychology & marketing
4
The international journal of human resource management
4
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
Economie et statistique
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Kom / Kommission der Europäischen Gemeinschaften
2
Services marketing quarterly
2
The American economic review
2
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
2
Applied economics
1
Asia Pacific journal of marketing and logistics
1
Australian journal of management
1
BJIR : an international journal of employment relations
1
British journal of management : BJM
1
Chinese management studies : CMS
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
Global business and organizational excellence : a review of research & best practices
1
Harvard business review : HBR
1
Human relations
1
Human resource management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Industrial relations : a journal of economy & society
1
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ECONIS (ZBW)
147
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1
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10
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147
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date (oldest first)
1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Empowering frontline service employees : examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal collectivi...
Iqbal, Juman
;
Shagirbasha, Shameem
;
Madhan, Kumar
- In:
Journal of service theory and practice
34
(
2024
)
5
,
pp. 664-688
Persistent link: https://www.econbiz.de/10015055444
Saved in:
3
The adjustment of labor markets to robots
Dauth, Wolfgang
;
Findeisen, Sebastian
;
Südekum, Jens
; …
- In:
Journal of the European Economic Association : JEEA
19
(
2021
)
6
,
pp. 3104-3153
Persistent link: https://www.econbiz.de/10012799089
Saved in:
4
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
5
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora
;
Shepherd, Steven
;
Alvarado, Janice
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Saved in:
6
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
7
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
8
International trade and job polarization : evidence at the worker level
Keller, Wolfgang
;
Utar, Hâle
- In:
Journal of international economics
145
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014480121
Saved in:
9
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
10
Receiving service from a person with a disability : stereotypes, perceptions of corporate social responsibility, and the opportunity for increased corporate reputation
Dwertmann, David J. G.
;
Goštautaitė, Bernadeta
; …
- In:
Academy of Management journal : AMJ
66
(
2023
)
1
,
pp. 133-163
Persistent link: https://www.econbiz.de/10014245588
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