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subject:"Taiwan"
~isPartOf:"European journal of marketing : EJM"
~subject:"Complaint management"
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Search: subject_exact:"Customer satisfaction"
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Taiwan
Complaint management
Customer satisfaction
59
Kundenzufriedenheit
59
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
23
Relationship marketing
23
Dienstleistungsqualität
22
Service quality
22
Beschwerdemanagement
10
Emotion
7
Customer service
6
Kundenservice
6
Structural equation model
6
Strukturgleichungsmodell
6
Brand management
5
Confidence
5
Markenführung
5
Vertrauen
5
Viral marketing
5
Virales Marketing
5
Arbeitszufriedenheit
4
Brand image
4
Consumer satisfaction
4
Dienstleistungsmarketing
4
Dienstleistungssektor
4
Job satisfaction
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Markenimage
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Service industry
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Services marketing
4
Anger
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Brand loyalty
3
Customer retention
3
Gerechtigkeit
3
Justice
3
Lieferantenmanagement
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Markentreue
3
Marketing
3
Marketing management
3
Marketingmanagement
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Antonetti, Paolo
1
Balaji, M. S.
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Dagger, Tracey S.
1
Hanks, Lydia
1
Huang, Minxue
1
Istanbulluoglu, Doga
1
Kasabov, Edward
1
Khajehzadeh, Saman
1
Leek, Sheena
1
Mattila, Anna
1
McColl-Kennedy, Janet R.
1
Nguyen, Doan T.
1
Quazi, Ali
1
Roy, Sanjit
1
Szmigin, Isabelle
1
Tojib, Dewi
1
Tronvoll, Bård
1
Tsang, Alex S. L.
1
Wang, Chenya
1
Warlow, Alex J.
1
Zhou, Nan
1
Zhou, Yuanyuan
1
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European journal of marketing : EJM
Journal of business research : JBR
46
International journal of hospitality management
39
Journal of retailing and consumer services
38
The journal of services marketing
31
Journal of hospitality marketing & management
29
The service industries journal
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Service business
20
Journal of air transport management
19
International journal of contemporary hospitality management
16
Journal of service research : JSR
15
Managing service quality : MSQ ; an international journal
13
Tourism management : research, policies, practice
13
Journal of the Academy of Marketing Science
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Asia Pacific journal of marketing and logistics
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
Services marketing quarterly
9
Journal of service theory and practice
8
Journal of travel and tourism marketing
8
Cogent business & management
7
International journal of quality and service sciences
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Total quality management & business excellence
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
International journal of electronic customer relationship management : IJECRM
5
International journal of services and operations management
5
Journal of business ethics : JOBE
5
Journal of consumer behaviour : an international research review
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of service research
5
The TQM journal : the international review of organizational improvement
5
Tourism management perspectives : TMP
5
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ECONIS (ZBW)
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1
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
2
Beyond exit and voice : developing an integrated taxonomy of consumer complaining behaviour
Istanbulluoglu, Doga
;
Leek, Sheena
;
Szmigin, Isabelle
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 1109-1128
Persistent link: https://www.econbiz.de/10011708896
Saved in:
3
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
4
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
Saved in:
5
The role of meta-perceptions in customer complaining behavior
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1536-1556
Persistent link: https://www.econbiz.de/10010415543
Saved in:
6
Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna
;
Hanks, Lydia
;
Wang, Chenya
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Saved in:
7
Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions
Zhou, Yuanyuan
;
Huang, Minxue
;
Tsang, Alex S. L.
;
Zhou, Nan
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1133-1156
Persistent link: https://www.econbiz.de/10009786604
Saved in:
8
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
9
A dynamic model of customer complaining behaviour from the perspective of service-dominant logic
Tronvoll, Bård
- In:
European journal of marketing : EJM
46
(
2012
)
1/2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10009514971
Saved in:
10
Towards a new model of "customer compliance" service provision
Kasabov, Edward
;
Warlow, Alex J.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 700-729
Persistent link: https://www.econbiz.de/10003989114
Saved in:
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