//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"Journal of business research : JBR"
~subject:"Financial audit"
~subject:"Kundenservice"
~subject:"Product quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Qualität von Dienstleistungen"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Financial audit
Kundenservice
Product quality
Dienstleistungsqualität
240
Service quality
240
Customer satisfaction
137
Kundenzufriedenheit
137
Consumer behaviour
111
Konsumentenverhalten
111
Beziehungsmarketing
103
Relationship marketing
103
Beschwerdemanagement
45
Complaint management
45
Customer service
35
Dienstleistungssektor
25
Service industry
25
Service failure
23
Service recovery
20
Viral marketing
19
Virales Marketing
19
Customer integration
17
Emotion
17
Kundenintegration
17
Einzelhandel
16
Retail trade
16
Brand management
14
Markenführung
14
Online retailing
14
Online-Handel
14
Brand image
12
Firm performance
12
Markenimage
12
Produktqualität
12
Satisfaction
12
Unternehmenserfolg
12
China
11
Gesundheitswesen
11
Health care system
11
Customer experience
10
Health care
10
Quality management
10
more ...
less ...
Online availability
All
Undetermined
46
Type of publication
All
Article
59
Type of publication (narrower categories)
All
Article in journal
59
Aufsatz in Zeitschrift
59
Conference paper
1
Konferenzbeitrag
1
Language
All
English
59
Author
All
De Keyser, Arne
2
Dhir, Amandeep
2
Gustafsson, Anders
2
Ha, Sejin
2
Hutzinger, Clemens
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Abney, Alexandra K.
1
Acikgoz, Fulya
1
Acquila-Natale, Emiliano
1
Aghazadeh, Hashem
1
Alden, Dana
1
Alkire, Linda
1
Ambika, Anupama
1
Andreassen, Tor W.
1
Argilés Bosch, Josep Ma.
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Azab, Carol
1
Azemi, Yllka
1
Bachrach, Daniel G.
1
Baker, Melissa A.
1
Balaji, M. S.
1
Baliga, Ashwin J.
1
Barnes, Donald C.
1
Biraglia, Alessandro
1
Bone, Sterling
1
Bowen, David E.
1
Brengman, Malaika
1
Bustos-Contell, Elisabeth
1
Béal, Mathieu
1
Capriello, Antonella
1
Caruana, Albert
1
Chang, Woojung
1
Chawla, Vaibhav
1
Chebat, Jean-Charles
1
Chen, Pei-Chi
1
Chen, Qimei
1
Chi, Nai-Wen
1
Christ-Brendemühl, Sonja
1
more ...
less ...
Published in...
All
Journal of business research : JBR
Auditing : a journal of practice & theory
168
Working paper / National Bureau of Economic Research, Inc.
113
International journal of hospitality management
97
The accounting review : a publication of the American Accounting Association
91
Journal of retailing and consumer services
81
The journal of services marketing
69
Managerial auditing journal
66
International journal of auditing : IJA
61
Accounting horizons : a quarterly publication of the American Accounting Association
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of accounting and public policy
40
International journal of contemporary hospitality management
35
Advances in accounting : a research annual
34
Cogent business & management
34
The service industries journal
31
Health care management review : HCM review
29
Quality management journal : QMJ
29
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
28
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
27
Journal of hospitality marketing & management
27
The TQM journal : the international review of organizational improvement
27
Journal of service research : JSR
25
International journal of productivity and quality management : IJPQM
24
Journal of service management
24
The European accounting review
24
Services marketing quarterly
23
Asian review of accounting
22
Journal of air transport management
22
NBER working paper series
22
Total quality management & business excellence
22
Journal of international accounting auditing & taxation
21
Journal of accounting & economics
20
Managing service quality : MSQ ; an international journal
20
International journal of accounting, auditing and performance evaluation : IJAAPE
19
International journal of quality & reliability management
19
The journal of applied business research
19
Behavioral research in accounting
18
International journal of quality and service sciences
18
Journal of health economics
18
more ...
less ...
Source
All
ECONIS (ZBW)
59
Showing
1
-
10
of
59
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
2
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
3
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
4
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
5
Electronic word-of-mouth from video bloggers : the role of content quality and source homophily across hedonic and utilitarian products
Filieri, Raffaele
;
Acikgoz, Fulya
;
Du, Hao
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014294781
Saved in:
6
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
7
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
8
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
9
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
10
The influence of the auditor's personality in audit quality
Samagaio, António
;
Felício, Teresa
- In:
Journal of business research : JBR
141
(
2022
),
pp. 794-807
Persistent link: https://www.econbiz.de/10013168074
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->