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subject:"USA"
~isPartOf:"Journal of business research : JBR"
~subject:"Financial audit"
~subject:"Product quality"
~subject:"Quality management"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Financial audit
Product quality
Quality management
Dienstleistungsqualität
252
Service quality
252
Customer satisfaction
143
Kundenzufriedenheit
143
Consumer behaviour
120
Konsumentenverhalten
120
Beziehungsmarketing
108
Relationship marketing
108
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Dienstleistungssektor
28
Service industry
28
Service failure
24
Service recovery
21
Viral marketing
19
Virales Marketing
19
Emotion
18
Customer integration
17
Einzelhandel
17
Kundenintegration
17
Retail trade
17
Brand management
15
Markenführung
15
Online retailing
14
Online-Handel
14
Satisfaction
14
Brand image
12
Firm performance
12
Gesundheitswesen
12
Health care system
12
Markenimage
12
Produktqualität
12
Unternehmenserfolg
12
China
11
Customer experience
11
Health care
11
Gesundheitsversorgung
10
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29
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29
Conference paper
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English
29
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Abbasi, Faramarz
1
Acikgoz, Fulya
1
Acquila-Natale, Emiliano
1
Alden, Dana
1
Argilés Bosch, Josep Ma.
1
Bachrach, Daniel G.
1
Balaji, M. S.
1
Blanco-Oliver, Antonio
1
Bustos-Contell, Elisabeth
1
Capriello, Antonella
1
Caruana, Albert
1
Chang, Chih-Ming
1
Chebat, Jean-Charles
1
Chen, Juei-Chao
1
Chen, Qimei
1
Climent-Serrano, Salvador
1
Copley, Paul
1
Crotts, John C.
1
Davis, Boyd
1
De Fuentes, Cristina
1
Dhir, Amandeep
1
Douthett, Edward
1
Du, Hao
1
El Hedhli, Kamel
1
Ellinger, Alexander E.
1
Ellinger, Andrea D.
1
Elmadağ Baş, Ayşe Banu
1
Estelami, Hooman
1
Ewing, Michael
1
Felício, Teresa
1
Filieri, Raffaele
1
García Blandón, Josep
1
Gill, Seerat Kaur
1
Ha, Sejin
1
He, Yi
1
Iglesias-Pradas, Santiago
1
Jang, Soocheong
1
Kalamas, Maria
1
Kao, Chi-Hung
1
Kim, Kyungok K.
1
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Journal of business research : JBR
Auditing : a journal of practice & theory
170
Working paper / National Bureau of Economic Research, Inc.
113
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
101
The accounting review : a publication of the American Accounting Association
93
International journal of productivity and quality management : IJPQM
74
Managerial auditing journal
67
The TQM journal : the international review of organizational improvement
65
Quality management journal : QMJ
63
International journal of auditing : IJA
61
International journal of quality & reliability management
60
Accounting horizons : a quarterly publication of the American Accounting Association
56
International journal of hospitality management
56
Total quality management & business excellence
47
Health care management review : HCM review
43
Journal of accounting and public policy
42
Journal of retailing and consumer services
39
Cogent business & management
37
Advances in accounting : a research annual
35
International journal of quality and service sciences
33
International journal of services and operations management
32
The European accounting review
30
International journal of production research
29
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
28
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
27
Journal of air transport management
25
The service industries journal
25
NBER working paper series
23
Asian review of accounting
22
International journal of accounting, auditing and performance evaluation : IJAAPE
22
Managing service quality : MSQ ; an international journal
22
International journal of contemporary hospitality management
21
Journal of international accounting auditing & taxation
21
The journal of services marketing
21
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
20
European research studies
20
Journal of accounting & economics
20
Journal of health economics
19
Journal of health organization and management
19
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ECONIS (ZBW)
29
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1
Electronic word-of-mouth from video bloggers : the role of content quality and source homophily across hedonic and utilitarian products
Filieri, Raffaele
;
Acikgoz, Fulya
;
Du, Hao
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014294781
Saved in:
2
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
3
The influence of the auditor's personality in audit quality
Samagaio, António
;
Felício, Teresa
- In:
Journal of business research : JBR
141
(
2022
),
pp. 794-807
Persistent link: https://www.econbiz.de/10013168074
Saved in:
4
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
5
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
6
Venture capitalists and assurance services on initial public offerings
Copley, Paul
;
Douthett, Edward
;
Zhang, Suning
- In:
Journal of business research : JBR
131
(
2021
),
pp. 278-286
Persistent link: https://www.econbiz.de/10012544994
Saved in:
7
The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity
Suoniemi, Samppa
;
Terho, Harri
;
Zablah, Alex R.
; …
- In:
Journal of business research : JBR
127
(
2021
),
pp. 108-122
Persistent link: https://www.econbiz.de/10012494357
Saved in:
8
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
9
Is there a gender effect on the quality of audit services?
García Blandón, Josep
;
Argilés Bosch, Josep Ma.
; …
- In:
Journal of business research : JBR
96
(
2019
),
pp. 238-249
Persistent link: https://www.econbiz.de/10011980953
Saved in:
10
Relational governance strategies for advanced service provision : multiple paths to superior financial performance in servitization
Sjödin, Rönnberg David
;
Parida, Vinit
;
Kohtamäki, Marko
- In:
Journal of business research : JBR
101
(
2019
),
pp. 906-915
Persistent link: https://www.econbiz.de/10012103658
Saved in:
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