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subject:"USA"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Verbraucherzufriedenheit"
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USA
Verbraucherzufriedenheit
Customer satisfaction
57
Kundenzufriedenheit
57
Dienstleistungsqualität
41
Service quality
41
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
17
Relationship marketing
17
Quality management
9
Qualitätsmanagement
9
Customer service
8
Kundenservice
8
Beschwerdemanagement
7
Complaint management
7
United States
7
Taiwan
6
Dienstleistungssektor
5
Emotion
5
Online retailing
5
Online-Handel
5
Service industry
5
Viral marketing
4
Virales Marketing
4
E-commerce
3
Einzelhandel
3
Electronic Commerce
3
Gerechtigkeit
3
Justice
3
Measurement
3
Messung
3
Mobile communications
3
Mobilkommunikation
3
Perception
3
Retail trade
3
Service recovery
3
Switching behaviour
3
Switching costs
3
Wahrnehmung
3
Wechselverhalten
3
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Article
7
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7
Aufsatz in Zeitschrift
7
Language
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English
7
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Barber, Nelson
1
Beise-Zee, Rian
1
Howell, Ryan
1
Kim, Tae Ho
1
Ko, Yong Jae
1
Lee, Eun Jung
1
Marley, Kathryn A.
1
Martin, David S.
1
Martin, Kelly
1
Namasivayam, Karthik
1
Newman, Christopher
1
Ngamvichaikit, Anothai
1
Noone, Breffni M.
1
Park, Chan Min
1
Park, Jungkun
1
Scarecelli, Joseph M.
1
Stodnick, Michael
1
Tomlinson, Heather Spitler
1
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Published in...
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Managing service quality : MSQ ; an international journal
SpringerLink / Bücher
37
International journal of hospitality management
25
Gabler Edition Wissenschaft
15
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Research
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Europäische Hochschulschriften / 5
8
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Neue betriebswirtschaftliche Forschung : Nbf
7
Schriftenreihe Schwerpunkt Marketing
7
Springer eBook Collection / Business and Economics
7
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Basler Schriften zum Marketing
6
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
6
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Reihe: Marketing : MAR
6
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
6
Applied Marketing Science / Angewandte Marketingforschung
5
Gabler-Edition Wissenschaft
5
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
5
Schriften zum Marketing
5
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
5
Springer Gabler Research
5
Wissenschaft & Praxis
5
Working paper / International University in Germany, School of Business Administration
5
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ECONIS (ZBW)
7
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1
Customer preference for decision authority in credence services : the moderating effects of source credibility and persuasion knowledge
Ngamvichaikit, Anothai
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 274-299
Persistent link: https://www.econbiz.de/10010359564
Saved in:
2
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
Saved in:
3
The influence of event quality on revisit intention : gender difference and segmentation strategy
Kim, Tae Ho
;
Ko, Yong Jae
;
Park, Chan Min
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 205-224
Persistent link: https://www.econbiz.de/10009759415
Saved in:
4
Validation of Eventserv-Short : a brief measure of customer satisfaction with game day services
Martin, David S.
;
Howell, Ryan
;
Newman, Christopher
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 386-398
Persistent link: https://www.econbiz.de/10009581783
Saved in:
5
Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung
;
Park, Jungkun
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
Saved in:
6
Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
Barber, Nelson
;
Scarecelli, Joseph M.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 70-88
Persistent link: https://www.econbiz.de/10003940609
Saved in:
7
Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
Saved in:
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