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subject:"USA"
~isPartOf:"Service business"
~subject:"Brand image"
~subject:"Emotion"
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Search: subject_exact:"Customer satisfaction"
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USA
Brand image
Emotion
Customer satisfaction
85
Kundenzufriedenheit
85
Dienstleistungsqualität
60
Service quality
60
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
41
Konsumentenverhalten
41
Beschwerdemanagement
18
Complaint management
18
Satisfaction
17
Customer service
10
Dienstleistungssektor
10
Kundenservice
10
Service industry
10
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Retail trade
8
Justice
7
Lieferantenmanagement
7
Social Web
7
Social web
7
Supplier relationship management
7
Confidence
6
Customer integration
6
Customer loyalty
6
Gerechtigkeit
6
Kundenintegration
6
Online retailing
6
Online-Handel
6
Robot
6
Roboter
6
Service recovery
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
Loyalty
5
Trust
5
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Online availability
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Undetermined
14
Free
1
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Article
15
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Article in journal
15
Aufsatz in Zeitschrift
15
Language
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English
15
Author
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Kim, Min-su
2
Alan, Alev Kocak
1
Back, Ki-Joon
1
Bigné Alcañiz, J. Enrique
1
Cambra-Fierro, Jesús J.
1
Chen, WeiWei
1
Chung, Miri
1
Cuenca, Antonio
1
Dass, Mayukh
1
Edelson, Steven A.
1
Fuentes Blasco, Maria
1
Fuentes-Blasco, María
1
Gil Saura, Irene
1
Huerta-Álvarez, Rocío
1
Jang, Young-Hye
1
Jeon, Aeeun
1
Jeon, Sunran
1
Kabadayi, Ebru Tumer
1
Kumar, Piyush
1
Lee, Aejoo
1
Lee, Changyong
1
Lee, Hsiao-Ching
1
Lee, Jung-hyun
1
Liu, Shunzhong
1
Liu, Tzu-wei
1
Medina, Cayetano
1
Moliner Velázquez, Beatriz
1
Olavarría, Ana
1
Park, Jungkun
1
Park, Yongtae
1
Prashar, Sanjeev
1
Pérez-Cabañero, Carmen
1
Rey, Manuel
1
Rufín, Ramón
1
Ruiz Mafe, Carla
1
Salagrama, Ramakrishna
1
Servera Francés, David
1
Song, Bomi
1
Tata, Sai Vijay
1
Teng, Ching-i
1
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Published in...
All
Service business
International journal of hospitality management
90
Journal of retailing and consumer services
61
Journal of business research : JBR
60
Journal of travel and tourism marketing
42
The journal of services marketing
36
Journal of hospitality marketing & management
33
International journal of contemporary hospitality management
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Psychology & marketing
25
Services marketing quarterly
25
Tourism management : research, policies, practice
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
The journal of brand management : an international journal
20
The service industries journal
20
Journal of service research : JSR
16
Journal of the Academy of Marketing Science
15
Tourism management perspectives : TMP
15
The journal of product & brand management
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
Journal of air transport management
13
Asia Pacific journal of marketing and logistics
12
European journal of marketing : EJM
12
Journal of strategic marketing
12
Managing service quality : MSQ ; an international journal
12
Cogent business & management
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Journal of Asian finance, economics and business : JAFEB
10
Nepalese journal of economics : a publication of Uniglobe College
10
Journal of marketing management : MM
9
Journal of marketing theory and practice
9
Journal of vacation marketing
9
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
Journal of consumer behaviour : an international research review
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of destination marketing & management
8
Journal of service theory and practice : JSTP
8
Marketing letters : a journal of research in marketing
8
Global business review
7
International journal of retail & distribution management
7
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ECONIS (ZBW)
15
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1
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
2
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
3
The path from role clarity to job satisfaction : natural acting and the moderating impact of perceived fairness of compensation in services
Chung, Miri
;
Jang, Young-Hye
;
Edelson, Steven A.
- In:
Service business
15
(
2021
)
1
,
pp. 77-102
Persistent link: https://www.econbiz.de/10012489179
Saved in:
4
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
5
From retail innovation and image to loyalty : moderating effects of product type
Moliner Velázquez, Beatriz
;
Fuentes Blasco, Maria
; …
- In:
Service business
13
(
2019
)
1
,
pp. 199-224
Persistent link: https://www.econbiz.de/10011965894
Saved in:
6
How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
Saved in:
7
Effects of customer personal characteristics on the satisfaction-loyalty link : a multi-method approach
Lee, Aejoo
;
Back, Ki-Joon
;
Park, Jungkun
- In:
Service business
11
(
2017
)
2
,
pp. 279-297
Persistent link: https://www.econbiz.de/10011732366
Saved in:
8
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
9
Diagnosing service quality using customer reviews : an index approach based on sentiment and gap analyses
Song, Bomi
;
Lee, Changyong
;
Yoon, Byungun
;
Park, Yongtae
- In:
Service business
10
(
2016
)
4
,
pp. 775-798
Persistent link: https://www.econbiz.de/10011722433
Saved in:
10
Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Medina, Cayetano
;
Rufín, Ramón
;
Rey, Manuel
- In:
Service business
9
(
2015
)
4
,
pp. 587-609
Persistent link: https://www.econbiz.de/10011407251
Saved in:
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