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subject:"USA"
~isPartOf:"Service business"
~subject:"Brand image"
~subject:"Kundenzufriedenheit"
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USA
Brand image
Kundenzufriedenheit
Customer satisfaction
85
Dienstleistungsqualität
60
Service quality
60
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
41
Konsumentenverhalten
41
Beschwerdemanagement
18
Complaint management
18
Satisfaction
17
Customer service
10
Dienstleistungssektor
10
Kundenservice
10
Service industry
10
Emotion
9
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Retail trade
8
Justice
7
Lieferantenmanagement
7
Social Web
7
Social web
7
Supplier relationship management
7
Confidence
6
Customer integration
6
Customer loyalty
6
Gerechtigkeit
6
Kundenintegration
6
Online retailing
6
Online-Handel
6
Robot
6
Roboter
6
Service recovery
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
Loyalty
5
Trust
5
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85
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Le Nguyen Hau
3
Pham Ngoc Thuy
3
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Jeng, Don Jyh-Fu
2
Kim, Min-su
2
Lee, Donhee
2
Melero-Polo, Iguácel
2
To, W. M.
2
Yagil, Dana
2
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1
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1
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Bagur-Femenías, Llorenç
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Biswas, A.
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
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Cambra-Fierro, Jesús J.
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1
Chiu, Pei-Chun
1
Choi, Sukbong
1
Chou, Szu-Yu
1
Chung, Miri
1
Costers, Annelies
1
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Service business
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
Journal of retailing
54
Journal of hospitality and tourism insights
53
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
International journal of services, economics and management
52
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ECONIS (ZBW)
85
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
7
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
8
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic
Liu, Chengyu
;
Li, Yan
;
Fang, Mingjie
;
Liu, Feng
- In:
Service business
17
(
2023
)
2
,
pp. 449-476
Persistent link: https://www.econbiz.de/10014333823
Saved in:
9
Core Chinese cultural values : perceived justice and post-recovery satisfaction in higher education services
Lee, Joseph Lok-Man
;
Cheng, Calvin Wah-On
;
Liu, Vanessa …
- In:
Service business
16
(
2022
)
3
,
pp. 743-770
Persistent link: https://www.econbiz.de/10013459485
Saved in:
10
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee
;
Yoo, Se Ran
;
Jeon, Hyeon Mo
- In:
Service business
16
(
2022
)
3
,
pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
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