//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Qualität von Dienstleistungen"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
USA
Customer satisfaction
Dienstleistungsqualität
115
Service quality
115
Kundenzufriedenheit
62
Hotel industry
39
Hotellerie
39
Consumer behaviour
30
Konsumentenverhalten
30
Beziehungsmarketing
29
Relationship marketing
29
Holiday behaviour
21
Urlaubsverhalten
21
Tourism
17
Tourismus
16
Hospital
11
Krankenhaus
11
Tourism industry
11
Tourismuswirtschaft
11
Tourism employees
9
Tourismusberufe
9
Air passenger transport
8
Airline
8
Arbeitsverhalten
8
Customer service
8
Fluggesellschaft
8
Gastgewerbe
8
Hospitality industry
8
Kundenservice
8
Passagierluftverkehr
8
Taiwan
8
Viral marketing
8
Virales Marketing
8
Work behaviour
8
Führungsstil
7
Leadership style
7
Performance measurement
7
Performance-Messung
7
Quality management
7
International tourism
6
Internationaler Tourismus
6
more ...
less ...
Online availability
All
Undetermined
40
Type of publication
All
Article
62
Type of publication (narrower categories)
All
Article in journal
62
Aufsatz in Zeitschrift
62
Case study
2
Fallstudie
2
Language
All
English
62
Author
All
Lee, Jin-soo
3
Su, LuJun
3
Cai, Ruiying
2
Ghazali Musa
2
Han, Heesup
2
Hitchcock, Michael
2
Kim, Woo Gon
2
Lai, Ivan K. W.
2
Nicolau, Juan Luis
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Swanson, Scott R.
2
Ai, Chi-Han
1
Akamavi, Raphaël K.
1
Albayrak, Tahir
1
Ali, Faizan
1
Alén, Elisa
1
Beattie, Jane M.
1
Berenguer Contrí, Gloria
1
Bose, Indranil
1
Bradley, Graham L.
1
Bradley, Gregory T.
1
Brenčič, Maja Makovec
1
Caber, Meltem
1
Camarero, Carmen
1
Carlos Villamarín, Pablo de
1
Castellanos Verdugo, Mario
1
Chandy, Jacob John Chiremel
1
Chang, Hsin-Li
1
Che Ruhana Isa
1
Chen, Kuan-yu
1
Chen, Li-fei
1
Chen, Shuixia
1
Chen, Xiaohong
1
Cheng, Ching-Chan
1
Cheng, Jin
1
Cole, Shu Tian
1
Crotts, John
1
more ...
less ...
Published in...
All
Tourism management : research, policies, practice
International journal of hospitality management
227
Journal of retailing and consumer services
223
Journal of business research : JBR
142
The journal of services marketing
137
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
Working paper / National Bureau of Economic Research, Inc.
111
The service industries journal
104
Journal of hospitality marketing & management
101
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
85
Services marketing quarterly
79
Journal of air transport management
73
Service business
63
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
58
International journal of services and operations management
57
Journal of service research : JSR
55
Cogent business & management
53
International journal of quality & reliability management
50
Total quality management & business excellence
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of service management
47
Quality management journal : QMJ
47
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
44
Health care management review : HCM review
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
Health marketing quarterly
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of strategic marketing
26
Psychology & marketing
26
Journal of service theory and practice : JSTP
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
International journal of business information systems : IJBIS
24
more ...
less ...
Source
All
ECONIS (ZBW)
62
Showing
1
-
10
of
62
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
2
The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan
;
Cheng, Jin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
Saved in:
3
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
4
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
5
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
6
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
Saved in:
7
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
8
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
9
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
10
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->