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subject:"USA"
~subject:"Verbraucherzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Customer satisfaction"
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USA
Verbraucherzufriedenheit
Customer satisfaction
10,354
Kundenzufriedenheit
10,336
Dienstleistungsqualität
5,162
Service quality
5,162
Consumer behaviour
4,539
Konsumentenverhalten
4,539
Beziehungsmarketing
4,149
Relationship marketing
4,149
Satisfaction
928
Online retailing
851
Online-Handel
851
customer satisfaction
824
Customer service
791
Kundenservice
789
Arbeitszufriedenheit
782
Job satisfaction
782
Quality management
748
Qualitätsmanagement
747
Holiday behaviour
738
Urlaubsverhalten
738
E-commerce
671
Electronic Commerce
671
Emotion
665
Beschwerdemanagement
640
Complaint management
640
Confidence
599
Vertrauen
597
satisfaction
580
Brand image
576
Markenimage
576
Hotel industry
553
Hotellerie
553
Tourism
547
Einzelhandel
546
Retail trade
546
service quality
545
Tourismus
542
Brand management
537
Markenführung
537
Viral marketing
518
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Online availability
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Undetermined
53
Free
1
Type of publication
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Article
386
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
386
Hochschulschrift
183
Thesis
130
Dissertation u.a. Prüfungsschriften
77
Graue Literatur
61
Non-commercial literature
61
Collection of articles of several authors
34
Sammelwerk
34
Arbeitspapier
33
Working Paper
33
Aufsatzsammlung
28
Aufsatz im Buch
27
Book section
27
Bibliografie enthalten
20
Bibliography included
20
Case study
19
Fallstudie
19
Konferenzschrift
10
Ratgeber
8
Guidebook
7
Handbook
7
Handbuch
7
Collection of articles written by one author
6
Lehrbuch
6
Sammlung
6
Textbook
6
Umfrage
4
Conference proceedings
3
Bibliografie
2
Company information
2
Firmeninformation
2
Statistik
2
Amtsdruckschrift
1
Biografie
1
Biography
1
Glossar enthalten
1
Glossary included
1
Government document
1
Norm
1
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Language
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English
384
German
2
Author
All
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Kim, Wansoo
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Aksoy, Lerzan
3
Blankson, Charles
3
Crotts, John C.
3
Gowen, Charles, III.
3
Keiningham, Timothy
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
2
Back, Ki-joon
2
Baekgaard, Martin
2
Barnes, Donald C.
2
Boslaugh, Sarah
2
Botti, Simona
2
Canter, Deborah D.
2
Carpenter, Jason M.
2
Chen, Qimei
2
Cho, Yoon C.
2
Cobanoglu, Cihan
2
Coleman, Linda
2
Collier, Joel E.
2
Cooil, Bruce
2
Davis, Boyd
2
De Villiers, Rouxelle
2
Dean, Dwane H.
2
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International journal of hospitality management
25
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of travel and tourism marketing
5
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
The service industries journal
4
International journal of business environment : IJBE
3
International journal of consumer studies
3
International public management journal
3
Journal of marketing management : MM
3
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
3
Service business
3
The international review of retail, distribution and consumer research
3
The journal of personal selling & sales management : JPSSM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Academy of Management journal : AMJ
2
Applied economics
2
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ECONIS (ZBW)
386
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1
The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
Saved in:
2
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
3
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
4
Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre
;
Oduncuoglu, Funda
;
Köseoglu, Mehmet Ali
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
Saved in:
5
Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government
Morgeson, Forrest V., III.
;
Sharma, Pratyush Nidhi
; …
- In:
Public management review
24
(
2022
)
12
,
pp. 1933-1956
Persistent link: https://www.econbiz.de/10013417191
Saved in:
6
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
Saved in:
7
Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
8
Too much can be as bad as too little : product update strategy for online digital platform complementors
Kang, Hye Young
- In:
Industrial and corporate change
31
(
2022
)
6
,
pp. 1494-1516
Persistent link: https://www.econbiz.de/10013541881
Saved in:
9
Satisfaction in clinics and hospitals : does context matter?
James, Kevin
;
Camp, Kerri M.
;
Parker, Janna
;
Hong, JungHwa
- In:
Journal of marketing theory and practice : JMTP
30
(
2022
)
3
,
pp. 312-324
Persistent link: https://www.econbiz.de/10013358777
Saved in:
10
Social learning and local consumption amenities : evidence from Yelp
Anenberg, Elliot
;
Kuang, Chun
;
Kung, Edward
- In:
The journal of industrial economics
70
(
2022
)
2
,
pp. 294-322
Persistent link: https://www.econbiz.de/10013384666
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