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type_genre:"Article in journal"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Beschwerdemanagement"
~subject:"Gastronomie"
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Beschwerdemanagement
Gastronomie
Emotion
49
Consumer behaviour
28
Konsumentenverhalten
28
Dienstleistungsqualität
19
Service quality
19
Hotel industry
16
Hotellerie
16
Customer satisfaction
13
Kundenzufriedenheit
13
Restaurant industry
13
Tourism employees
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Tourismusberufe
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Emotional exhaustion
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International journal of contemporary hospitality management
International journal of hospitality management
47
Journal of business research : JBR
15
Journal of hospitality marketing & management
13
Psychology & marketing
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing and consumer services
6
Journal of service research : JSR
6
Service business
5
The journal of services marketing
5
The service industries journal
5
Asia Pacific journal of marketing and logistics
4
European journal of marketing : EJM
4
Tourism management : research, policies, practice
4
Tourism management perspectives : TMP
4
International journal of quality and service sciences
3
Journal for global business advancement : JGBA
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business ethics : JOBE
2
Journal of consumer behaviour : an international research review
2
Journal of consumer marketing
2
Journal of hospitality and tourism insights
2
Journal of retailing
2
Journal of service management
2
Marketing intelligence & planning
2
The journal of consumer marketing
2
Tourism and hospitality research : THR
2
Vision : the journal of business perspective
2
Academy of Management journal : AMJ
1
Administrative Sciences : open access journal
1
Asia-Pacific journal of business administration
1
Consumer behavior review : CBR
1
Cornell hospitality quarterly : CQ
1
Corporate communications : an international journal
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of management and business economics : EJM&BE
1
European management journal
1
Gadjah Mada international journal of business
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
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ECONIS (ZBW)
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1
How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Wu, Tung-Ju
;
Zhang, Ruoxi
;
Li, Jia-Min
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 136-154
Persistent link: https://www.econbiz.de/10014483405
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
5
Consumers' impulsive buying behavior of restaurant products in social commerce
Chung, Namho
;
Song, Hyo Geun
;
Lee, Hyunae
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 709-731
Persistent link: https://www.econbiz.de/10011687707
Saved in:
6
The health conscious restaurant consumer : understanding the experiential and behavioral effects of health concern
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Lee, Sang Mook
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2103-2120
Persistent link: https://www.econbiz.de/10011783576
Saved in:
7
Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction
Han, Su-Jin
;
Kim, Woo Gon
;
Kang, Sora
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
Saved in:
8
Person - environment fit and its effects on employees' emotions and self-rated/supervisor-rated performances : the case of employees in luxury hotel restaurants
Lee, Yong-Ki
;
Kim, Soon-Ho
;
Kim, Min-Seong
;
Kim, Ho-Seok
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1447-1467
Persistent link: https://www.econbiz.de/10011732152
Saved in:
9
Stressor effects of negative online reviews on anger and burnout in the restaurant industry
Weber, Karin
;
Bradley, Graham L.
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2847-2866
Persistent link: https://www.econbiz.de/10011799921
Saved in:
10
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
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