//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type_genre:"Article in journal"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Customer service"
~subject:"Gastronomie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Empathy"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer service
Gastronomie
Emotion
49
Consumer behaviour
28
Konsumentenverhalten
28
Dienstleistungsqualität
19
Service quality
19
Hotel industry
16
Hotellerie
16
Customer satisfaction
13
Kundenzufriedenheit
13
Restaurant industry
13
Tourism employees
12
Tourismusberufe
12
Arbeitsverhalten
11
Arbeitszufriedenheit
11
Job satisfaction
11
Stress
11
Work behaviour
11
Work stress
11
Beziehungsmarketing
8
Relationship marketing
8
Emotional exhaustion
7
Kundenservice
7
Arbeitskräfte
6
Intelligence
6
Intelligenz
6
Workforce
6
Emotional intelligence
5
Beschwerdemanagement
4
China
4
Cognition
4
Complaint management
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Emotions
4
Hospital
4
Internet marketing
4
Kognition
4
Krankenhaus
4
more ...
less ...
Online availability
All
Undetermined
11
Type of publication
All
Article
18
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
18
Language
All
English
18
Author
All
Han, Su-Jin
2
Baloglu, Seyhmus
1
Bendle, Lawrence J.
1
Bennett, Keri
1
Bonn, Mark Andrew
1
Bradley, Graham L.
1
Busser, James
1
Chen, Annie Huiling
1
Cho, Meehee
1
Chung, Namho
1
Feng, Jie
1
Fong, Lawrence Hoc Nang
1
Geng, Zizhen
1
Han, Heesup
1
Hu, Hsin-Hui
1
Hu, Hsin-Yi
1
Hung, Kuang-peng
1
Hwang, Johye
1
Hwang, Joyce Hyunjoo
1
Høgevold, Nils
1
Im, Soo Yeon
1
Jani, Dev
1
Jin, Naehyun Paul
1
Kang, Sora
1
Karatepe, Osman M.
1
Kim, Ho-Seok
1
Kim, Min-Seong
1
Kim, Soon-Ho
1
Kim, Woo Gon
1
Kincaid, Clark
1
King, Brian
1
Lee, Hye Eun
1
Lee, Hyunae
1
Lee, Kyung Hee
1
Lee, Sang Mook
1
Lee, Yong-Ki
1
Li, Jia-Min
1
Line, Nathaniel D.
1
Liu, Chao
1
Liu, Xinmei
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
International journal of hospitality management
52
Journal of retailing and consumer services
15
Journal of hospitality marketing & management
11
The journal of services marketing
10
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Psychology & marketing
6
Academy of Management journal : AMJ
5
Journal of service theory and practice : JSTP
5
The service industries journal
5
Tourism management : research, policies, practice
5
Journal of service management
4
Journal of service research
4
Journal of service research : JSR
4
Asia Pacific journal of marketing and logistics
3
Journal of service theory and practice
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Personnel psychology : a journal of applied research
3
Tourism management perspectives : TMP
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of quality and service sciences
2
Journal for global business advancement : JGBA
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of hospitality and tourism insights
2
Journal of management : JOM
2
Marketing intelligence & planning
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Service business
2
The Cornell hospitality quarterly
2
The journal of consumer marketing
2
Tourism review
2
Administrative Sciences : open access journal
1
Asia Pacific journal of management
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Baltic journal of management : BJM
1
Business horizons
1
Cogent business & management
1
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
10
of
18
Sort
Relevance
Date (newest first)
Date (oldest first)
1
How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Wu, Tung-Ju
;
Zhang, Ruoxi
;
Li, Jia-Min
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 136-154
Persistent link: https://www.econbiz.de/10014483405
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Consumers' impulsive buying behavior of restaurant products in social commerce
Chung, Namho
;
Song, Hyo Geun
;
Lee, Hyunae
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 709-731
Persistent link: https://www.econbiz.de/10011687707
Saved in:
5
The health conscious restaurant consumer : understanding the experiential and behavioral effects of health concern
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Lee, Sang Mook
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2103-2120
Persistent link: https://www.econbiz.de/10011783576
Saved in:
6
Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor
Hu, Hsin-Hui
;
Hu, Hsin-Yi
;
King, Brian
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1793-1813
Persistent link: https://www.econbiz.de/10011776992
Saved in:
7
Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction
Han, Su-Jin
;
Kim, Woo Gon
;
Kang, Sora
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
Saved in:
8
Person - environment fit and its effects on employees' emotions and self-rated/supervisor-rated performances : the case of employees in luxury hotel restaurants
Lee, Yong-Ki
;
Kim, Soon-Ho
;
Kim, Min-Seong
;
Kim, Ho-Seok
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1447-1467
Persistent link: https://www.econbiz.de/10011732152
Saved in:
9
Stressor effects of negative online reviews on anger and burnout in the restaurant industry
Weber, Karin
;
Bradley, Graham L.
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2847-2866
Persistent link: https://www.econbiz.de/10011799921
Saved in:
10
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->