//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"Journal of business research : JBR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenservice"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer service
45
Kundenservice
45
Dienstleistungsqualität
32
Service quality
32
Beziehungsmarketing
30
Relationship marketing
30
Customer satisfaction
28
Kundenzufriedenheit
28
Consumer behaviour
23
Konsumentenverhalten
23
Beschwerdemanagement
17
Complaint management
17
Dienstleistungssektor
9
Service industry
9
Service recovery
9
Service encounter
8
Service failure
7
Customer experience
6
Customer integration
6
Kundenintegration
6
Arbeitsverhalten
5
Emotion
5
Viral marketing
5
Virales Marketing
5
Work behaviour
5
Salespeople
4
Verkaufspersonal
4
Arbeitszufriedenheit
3
E-commerce
3
Einzelhandel
3
Electronic Commerce
3
Job satisfaction
3
Online retailing
3
Online-Handel
3
Retail trade
3
Satisfaction
3
Services
3
Social Web
3
Social web
3
Arbeitskräfte
2
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
45
Type of publication (narrower categories)
All
Article in journal
45
Aufsatz in Zeitschrift
45
Language
All
English
45
Author
All
De Keyser, Arne
2
Gustafsson, Anders
2
Hutzinger, Clemens
2
Lee, Na Young
2
Shams, Poja
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Zablah, Alex R.
2
Abney, Alexandra K.
1
Aghazadeh, Hashem
1
Alkire, Linda
1
Ambika, Anupama
1
Andreassen, Tor W.
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Azab, Carol
1
Azemi, Yllka
1
Baker, Melissa A.
1
Baliga, Ashwin J.
1
Barnes, Donald C.
1
Beeler-Connelly, Lisa L.
1
Biraglia, Alessandro
1
Bone, Sterling
1
Bowen, David E.
1
Brengman, Malaika
1
Budhathoki, Tribikram
1
Béal, Mathieu
1
Carlson, Les
1
Chaker, Nawar N.
1
Chang, Woojung
1
Chawla, Vaibhav
1
Chen, Pei-Chi
1
Chi, Nai-Wen
1
Christ-Brendemühl, Sonja
1
Christou, Prokopis A.
1
Clark, Terry
1
Collier, Joel E.
1
Coussement, Kristof
1
Dana, Leo Paul
1
Davies, Julie
1
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of retailing and consumer services
63
International journal of hospitality management
53
The journal of services marketing
43
SpringerLink / Bücher
42
Journal of service research
21
Springer eBook Collection / Business and Economics
18
International journal of contemporary hospitality management
14
Journal of service management
14
The service industries journal
14
Journal of service research : JSR
13
Journal of service theory and practice
13
Journal of hospitality marketing & management
12
Service business
12
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Journal of retailing
10
Services marketing quarterly
9
European journal of marketing
7
Tourism management : research, policies, practice
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Psychology & marketing
6
Asia Pacific journal of marketing and logistics
5
European journal of operational research : EJOR
5
International journal of quality and service sciences
5
Journal of travel and tourism marketing
5
Technological forecasting & social change : an international journal
5
The Cornell hospitality quarterly
5
The TQM journal : the international review of organizational improvement
5
The journal of business & industrial marketing
5
Total quality management & business excellence
5
Tourism management perspectives : TMP
5
Business process management journal
4
Human resource management review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of consumer studies
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of physical distribution & logistics management : IJPD & LM
4
International journal of production economics
4
International journal of services, economics and management
4
more ...
less ...
Source
All
ECONIS (ZBW)
45
Showing
1
-
10
of
45
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
2
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
3
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
4
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
5
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
6
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
7
The use of intelligent automation as a form of digital transformation in tourism : towards a hybrid experiential offering
Christou, Prokopis A.
;
Hadjielias, Elias
;
Simillidou, …
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013492755
Saved in:
8
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
9
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
10
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->