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~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer experience"
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Customer experience
Consumer behaviour
648
Konsumentenverhalten
648
Beziehungsmarketing
466
Relationship marketing
466
Einzelhandel
257
Retail trade
257
Customer satisfaction
245
Kundenzufriedenheit
245
Brand management
244
Markenführung
244
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205
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205
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149
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149
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126
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124
Online retailing
93
Online-Handel
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91
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70
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70
Customer service
64
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63
Marketing management
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48
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Klaus, Philipp
6
Kuppelwieser, Volker
4
Molinillo, Sebastian
3
Anaya-Sánchez, Rafael
2
Hollebeek, Linda D.
2
Islam, Jamid Ul
2
Japutra, Arnold
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Khan, Imran
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Wetzels, Martin
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Wästlund, Erik
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AbedRabbo, Majd
1
Aguilar-Illescas, RocÃo
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Aksoy, Lerzan
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AlMalak, Zeina
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Anh Thi Van Nguyen
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1
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Bulmer, Sandy
1
Buoye, Alexander
1
Cambra-Fierro, Jesús
1
Carlson, Jamie
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Carvajal-Trujillo, Elena
1
Chen, Nan
1
Christodoulides, George
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Desai, Shachi
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Ellis-Chadwick, Fiona
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Elms, Jonathan
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Fatma, Mobin
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Journal of retailing and consumer services
Journal of business research : JBR
27
The journal of services marketing
21
Journal of retailing
10
Journal of service management
9
International journal of hospitality management
8
International journal of retail and distribution management
7
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Business horizons
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of service theory and practice : JSTP
4
Technological forecasting & social change : an international journal
4
International journal of contemporary hospitality management
3
International journal of retail & distribution management
3
Journal of financial services marketing : JFSM
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of the Academy of Marketing Science
3
Marketing intelligence & planning
3
The international review of retail, distribution and consumer research
3
The journal of business strategy
3
Tourism management perspectives : TMP
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
2
Benchmarking : an international journal
2
Global business review
2
International journal of pharmaceutical and healthcare marketing
2
International journal of quality and service sciences
2
International review on public and non-profit marketing
2
Journal of Islamic marketing
2
Journal of fashion marketing and management
2
Journal of financial services marketing
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality and tourism insights
2
Journal of service theory and practice
2
Qualitative market research : an international journal
2
The journal of business & industrial marketing
2
The journal of product & brand management
2
The service industries journal
2
A Research Agenda for Service Marketing
1
Advances in National Brand and Private Label Marketing : Fifth International Conference, 2018
1
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ECONIS (ZBW)
46
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1
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
2
The social significance of AI in retail on customer experience and shopping practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
Saved in:
3
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
4
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
5
There is a secret to success : Linking customer experience
management
practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
6
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
7
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
8
Customer experience in the B2B area : the impact of age-related impressions
Lecoeuvre, Laurence
;
Turner, J. Rodney
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012430624
Saved in:
9
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
10
Customers' service-related engagement, experience, and behavioral intent : moderating role of age
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502658
Saved in:
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