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~accessRights:"restricted"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Kundenbindungsprogramm"
~subject:"Lieferantenmanagement"
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Search: subject_exact:"Customer relationship management"
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Kundenbindungsprogramm
Lieferantenmanagement
Beziehungsmarketing
86
Relationship marketing
86
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
16
Kundenzufriedenheit
16
Supplier relationship management
14
Dienstleistungsqualität
11
Marketing management
11
Marketingmanagement
11
Service quality
11
Customer engagement
10
Customer integration
10
Internet marketing
10
Kundenintegration
10
Online-Marketing
10
Social Web
10
Social web
10
Customer value
9
Kundenwert
9
Brand image
7
Customer relationship management
7
Customer service
7
Kundenservice
7
Loyalty program
7
Markenimage
7
Salespeople
7
Verkaufspersonal
7
Brand management
6
Customer loyalty
6
Firm performance
6
Markenführung
6
Online retailing
6
Online-Handel
6
Social media
6
USA
6
United States
6
Unternehmenserfolg
6
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English
21
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Steinhoff, Lena
3
Palmatier, Robert W.
2
Scheer, Lisa K.
2
Baker, Thomas L.
1
Basuroy, Suman
1
Bauer, Carlos
1
Beck, Jonathan M.
1
Beitelspacher, Lauren Skinner
1
Bell, Simon J.
1
Belli, Alex
1
Bijmolt, Tammo H. A.
1
Bill, Fabian
1
Bock, Dora E.
1
Carrillat, François A.
1
Chatterjee, Sharmila C.
1
Chaudhuri, Malika
1
Chmielewski-Raimondo, Danielle A.
1
Crecelius, Andrew T.
1
DeLeon, Anthony J.
1
Dorotic, Matilda
1
Feurer, Sven
1
Fok, Dennis
1
Folse, Judith Anne Garretson
1
Forkmann, Sebastian
1
Franco, José
1
Friend, Scott B.
1
Giebelhausen, Michael
1
Gretz, Richard T.
1
Grewal, Dhruv
1
Griffith, Denni Arli
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Hanson, Sara
1
Henneberg, Stephan
1
Hernández-Ortega, Blanca I.
1
Hong, Yuan
1
Hopkins, Christopher D.
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Huang, Ming-Hui
1
Jones, Eli
1
Kachouie, Reza
1
Kim, Jisu J.
1
Klarmann, Martin
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Journal of the Academy of Marketing Science
Industrial marketing management : the international journal for industrial and high-tech firms
140
Journal of business research : JBR
77
The journal of business & industrial marketing
60
Journal of business-to-business marketing
29
Journal of retailing and consumer services
25
SpringerLink / Bücher
24
The journal of services marketing
22
Springer eBook Collection / Business and Economics
16
Journal of strategic marketing
15
Service business
13
International journal of hospitality management
12
Journal of personal selling & sales management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
International journal of production economics
10
Journal of marketing
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
Journal of purchasing and supply management
8
Tourism management : research, policies, practice
7
Asia Pacific journal of marketing and logistics
6
International journal of production research
6
Journal of customer behaviour
6
Journal of marketing management : JMM ; journal of the Academy of Marketing
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Marketing theory
6
Services marketing quarterly
6
The international journal of logistics management
6
The service industries journal
6
European journal of marketing
5
International journal of project management : the journal of The International Project Management Association
5
Journal of marketing analytics : JMA
5
Journal of travel and tourism marketing
5
Total quality management & business excellence
5
Business horizons
4
European journal of marketing : EJM
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business innovation and research : IJBIR
4
International journal of contemporary hospitality management
4
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ECONIS (ZBW)
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1
40 years of loyalty programs : how effective are they? : generalizations from a meta-analysis
Belli, Alex
;
O'Rourke, Anne-Maree
;
Carrillat, François A.
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 147-173
Persistent link: https://www.econbiz.de/10012819749
Saved in:
2
Boundary spanner corruption : a potential dark side of multi-level trust in marketing relationships
Forkmann, Sebastian
;
Webb, Jonathan
;
Henneberg, Stephan
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 889-914
Persistent link: https://www.econbiz.de/10013389479
Saved in:
3
Not the relationship type? : loyalty propensity as a reason to maintain marketing relationships
Wolter, Jeremy S.
;
Bock, Dora E.
;
Hopkins, Christopher D.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1052-1070
Persistent link: https://www.econbiz.de/10013390496
Saved in:
4
Brand-generated social media content and its differential impact on loyalty program members
Hernández-Ortega, Blanca I.
;
Stanko, Michael A.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1071-1090
Persistent link: https://www.econbiz.de/10013390497
Saved in:
5
An emerging theory of loyalty program dynamics
Kim, Jisu J.
;
Steinhoff, Lena
;
Palmatier, Robert W.
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012434088
Saved in:
6
Buyer-supplier relationship dynamics : a systematic review
Shamsollahi, Ali
;
Chmielewski-Raimondo, Danielle A.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 418-436
Persistent link: https://www.econbiz.de/10012434112
Saved in:
7
Synergistic and cannibalization effects in a partnership loyalty program
Dorotic, Matilda
;
Fok, Dennis
;
Verhoef, Peter C.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
5
,
pp. 1021-1042
Persistent link: https://www.econbiz.de/10012614780
Saved in:
8
The interplay between business and personal trust on relationship performance in conditions of market turbulence
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1138-1155
Persistent link: https://www.econbiz.de/10012386878
Saved in:
9
Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian
;
Feurer, Sven
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
Saved in:
10
Effects of channel members' customer-centric structures on supplier performance
Crecelius, Andrew T.
;
Lawrence, Justin M.
;
Lee, Ju-Yeon
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
1
,
pp. 56-75
Persistent link: https://www.econbiz.de/10011996685
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